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Renewals Manager, EMEA Enterprise

Dublin, Ireland

Where we Work 

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.

We're excited to share that this is a hybrid position! You'll join us in the office two days a week and enjoy the flexibility of remote work on the other days. We can't wait to welcome you to our team!

 

About this role:

We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.

 

The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.

 

What you’ll be doing:

  • Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and  recommended course corrections

  • Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription

  • Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client

  • Leverage the renewal activity to promote upsells alongside Account Executives

  • Directly negotiate all terms with client procurement teams

  • Prepare proposals, including renewal rate calculations, and contract preparation

  • Work closely with Finance and Legal teams to ensure all contracts are accurate

  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

  • Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal

  • Maintain a 4-month rolling forecast and track sales activity in SFDC

Qualifications:

  • 3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k

  • Ability to negotiate terms for complex deals while maintaining great client relationships

  • Superior time management skills; excellent attention to detail

  • Solid experience managing clients with Salesforce.com, Gainsight a plus

  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

Posting Date: 6th July 2026

Application Window:

We anticipate the application window will be open until 17th August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. 

 

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