Senior Pre-Sales Engineer

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

About your Skills

• Product obsession: You get genuinely excited about great software and that energy comes through in everything you do. 
• Cultural intelligence: You understand the subtleties of Japanese business culture — nemawashi, ringi, reading the room — and you navigate them naturally. 
• Exceptional communicator: Clear, confident, and adaptable — whether you're presenting to 200 people or explaining a technical concept one-on-one. 
• Technically curious: You don't need to be a developer, but you need to be comfortable going deep when the conversation calls for it. 
• Relationship builder: You invest in people for the long term. Customers trust you and look forward to hearing from you. 
• Bridge builder: You're equally effective representing the Japan market to a global team and representing a global product to a Japanese audience. 

About this Role

This is not a typical pre-sales role.  We're looking for someone who genuinely loves technology, gets excited talking about what our platform can do, and has the rare ability to make that excitement contagious — in a boardroom, in a product demo, or over dinner in Tokyo.

You'll work across the full customer journey — from early-stage pipeline through to deepening relationships with our existing customer base — and you'll do it with the cultural fluency and business acumen that the Japanese market demands.

You'll be a trusted partner to prospects and customers alike: the person who listens carefully, understands the problem, and shows — compellingly, credibly — how our platform solves it.

Pre-Sales & Pipeline Support

•     Partner closely with the Japan sales team to support active opportunities from first demo through to close.
•     Lead compelling, tailored product demonstrations that speak directly to each prospect's business context and pain points.
•     Respond to technical queries, RFPs, and security questionnaires with clarity and confidence.
•     Run proof-of-concept engagements that give prospects a genuine feel for the platform's value in their environment.
•     Help shape the commercial conversation by articulating ROI, use cases, and competitive differentiation in ways that land with Japanese buyers.

Customer Success & Expansion

•     Build deep, trusted relationships with existing customers - acting as their go-to technical advisor and product champion.
•     Run regular business reviews, product updates, and enablement sessions to keep customers engaged and growing their usage.
•     Identify expansion opportunities within the existing customer base and work with the account team to develop them.
•     Act as the voice of the Japanese customer internally - capturing feedback, surfacing product gaps, and advocating for the market's needs.

Market Presence

•     Represent the company at Japanese tech conferences, industry events, and customer meetups.
•     Create and deliver presentations, webinars, and product content tailored for a Japanese audience.
•     Build relationships within the local tech ecosystem — partners, communities, and influencers — that strengthen our presence in market.
•     Collaborate with marketing to localise content, campaigns, and messaging that resonates authentically in Japan.

Internal Collaboration

•     Serve as the primary bridge between the Japan market and global product, engineering, and marketing teams.
•     Provide structured market feedback that helps shape the product roadmap for the region.
•     Contribute to onboarding and enablement materials that help the wider team better understand the Japan opportunity.

What you’ll have 

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: 

• 6-8 years of experience in a pre-sales, solutions engineering, technical consulting, or customer success role within a SaaS or cloud technology environment.
• A track record of successfully supporting complex sales cycles and contributing to closed business.
• Demonstrated experience working with enterprise or mid-market customers in Japan.
• Familiarity with SaaS concepts, cloud infrastructure, APIs, and integration patterns — enough to hold your own with technical stakeholders.
• Experience working with or for a global technology company, navigating between local market needs and a distributed team.

Application window:

We anticipate the application window will be open until 7th September 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.