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Collections Analyst

Mexico City, Mexico

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

About you

You are a proactive and detail-oriented finance professional with a strong background in accounts receivable management. Your analytical mindset allows you to identify trends and optimize processes, ensuring timely collections and accurate financial reporting. You excel in communication, easily collaborating with internal teams and clients to resolve issues. Your organizational skills and attention to detail ensure that no invoice goes unnoticed. With a commitment to continuous improvement, you seek to enhance efficiency and contribute positively to the overall financial health of the organization. You thrive in a dynamic environment and are motivated by achieving results. 

About this role 

As an Accounts Receivables Analyst, you will play a crucial role in managing your portfolio and ensuring the timely collection of outstanding invoices. You will be responsible for analyzing customer accounts, responding to customer requests, and performing reconciliations. Your insights will help drive improvements in our collections process and enhance overall customer satisfaction.

You will collaborate closely with cross-functional teams, including sales and customer success, to address billing discrepancies and resolve client inquiries. Additionally, you will prepare detailed reports on aging accounts providing valuable data to support strategic financial decision-making. Your contributions will be vital in maintaining the financial health of our organization and fostering strong client relationships.

What you'll be doing

  • Monitor Accounts: Regularly review accounts receivable aging reports to identify overdue accounts and initiate collection efforts.
  • Customer Communication: Proactively follow up with clients regarding outstanding invoices, addressing inquiries and resolving any billing discrepancies.
  • Reporting: Generate and present regular reports on accounts receivable status, aging reports, and collection activities to management.
  • Collaborate Across Teams: Work closely with sales, customer service, and finance teams to resolve customer issues and improve billing processes.
  • Reconcile Accounts: Assist in the reconciliation of accounts receivable balances, ensuring accurate financial reporting.

What you’ll have

  • Proven Experience: A minimum of two years in accounts receivable or a related financial role, demonstrating a solid understanding of billing and collection processes.
  • Technical: Skilled in using ERP systems, and Excel, with the ability to manipulate large datasets and create detailed reports.  Experience with NetSuite and Salesforce is a plus.
  • Knowledge of Accounting Principles: Understanding of relevant accounting standards and practices to ensure compliance and accuracy in financial reporting.
  • Problem-Solving Abilities: Capable of identifying issues and implementing solutions to enhance the collections process and resolve discrepancies.
  • Analytical Proficiency: Strong ability to analyze financial data and identify trends, enabling effective decision-making and process improvements.

About your Skills

  • Attention to Detail: Exceptional accuracy in managing accounts and processing invoices, ensuring compliance and minimizing errors.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customer and internal teams in Spanish and English.
  • Organizational Skills: Strong organizational abilities, allowing for efficient management of multiple tasks and priorities in a fast-paced environment.
  • Team Collaboration: Ability to work effectively within a team, fostering a collaborative approach to achieve common financial goals.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  •  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Why Udemy?

  • Innovation-Driven: Be part of a team that values innovation and encourages creative security solutions.
  • Impactful Role: Directly influence the security posture of our products and services.
  • Growth Opportunities: Opportunities for professional development and career advancement.
  • Inclusive Culture: Work in an inclusive environment that promotes diversity and values each team member’s unique contributions.

Udemy Mexico Benefits

Our benefits are designed to support you and your family with the protection and care you need, ensuring easy access to the right coverage when it matters most. Here’s a snapshot of the key benefits for full-time Udemates based in Mexico:

Core Benefits:

  • Medical, Dental, and Vision Coverage: Includes maternity, private hospital, dental, and vision benefits for employees and eligible dependents.
  • Life Insurance: 12x monthly base salary, with a Free Cover Limit of MXN 7.5 million.

Financial Benefits:

  • Grocery Vouchers: Monthly vouchers valued at $2,200 MXN.
  • Teleworking Allowance: $800 MXN monthly.
  • Savings Fund: Both you and Udemy contribute 13% of your monthly salary, capped to 1.3 times the UMA value.
  • Christmas Bonus: Equivalent to 30 days of your current salary.
  • Vacation Bonus: 25% premium on your vacation days.

Time Off Benefits:

  • Holidays: Udemy observes 12 public holidays in Mexico.
  • Annual Leave: 12 days of annual leave per year.
  • Sick Leave: 10 days of paid sick leave per year.
  • Family Bonding: 12 weeks of maternity leave or partner leave for bonding after the birth or adoption of a child.
  • Bereavement Leave: Up to 20 working days for the loss of a loved one.

Wellbeing Benefits:

  • Maven (Reproductive Health): Unlimited virtual appointments and $25,000 lifetime benefit for fertility, adoption, and surrogacy.
  • Modern Health (Therapy and Coaching): 10 sessions with therapists and 10 sessions with coaches per year.
  • Origin (Financial Planning): Free access to Certified Financial Planners for you and your spouse.
  • Workplace Options (EAP): 24/7 support for family, stress, caregiving, financial, and legal issues.

Additional Perks:

  • Udemy Courses: Free and unlimited access to Udemy’s Marketplace and Udemy Business.
  • Home Office Reimbursement: $500 one-time reimbursement and $35 monthly for work-from-home needs.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.

Hiring Compensation Range

$292,000 - $365,000 MXN

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