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Senior Program Manager, Instructor Engagement

Dublin, Ireland

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

Hybrid work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

About the Role:

Udemy is seeking a seasoned program manager with strong operational experience to oversee our VIPs within the Instructor Partner Program. Situated within the Instructor & Content Strategy Department, this vital position is key to Udemy’s ongoing success. The primary goal is to deepen and retain relationships with Udemy’s most valued instructors—our VIPs—leveraging their insights to inform company strategy and drive their loyalty and engagement with the business.

In this role, you will adapt and implement the strategies and tactics of the Instructor Loyalty Team—including events, communications, marketing opportunities, and milestone recognition—to deliver impactful engagement and program management services that bolster VIP instructor loyalty. You will ensure that these services encourage VIPs to engage in partnership activities that offer industry, product, and policy insights, evangelize our business, and enhance learner experiences. Furthermore, you will represent and advocate for the VIP perspective to our Product teams, ensuring that the roadmap features initiatives with the highest impact on the success of instructors, learners, organizations, and Udemy.

This full-time position is in Dublin and requires 2 days per week in the office.

Key Responsibilities:

  • Oversee and engage a portfolio of 40+ Global VIP Instructor Partners, including significant interaction with Leadership and Executive teams, and teams that manage our top organizational customers.
  • Expand the Instructor Partner Program strategy to deepen engagement with Udemy’s most valuable instructors through communications, events, marketing opportunities, product beta testing, and other initiatives that strengthen their loyalty and impact on the business.
  • Continually improve Udemy’s ability to track, analyze, and report on VIP loyalty goals and progress.
  • Coordinate closely with the Instructor Partner Program Lead to deliver key messaging to, and gather strategic insights from, VIP instructors.
  • Represent the VIP instructor perspective internally and lead or support product initiatives impacting the broader audience of Instructor Partner Program members.

About You:

  • You have 6+ years of experience in partner or customer facing program management.
  • You have a proven track record of building and scaling program management and operational initiatives.
  • You are adept at communicating with and managing Leadership and Executive expectations.
  • You thrive in ambiguous and fast-changing environments and can remain flexible and goal oriented.
  • You are organized, a self-starter, and effective at managing multiple projects simultaneously.
  • You are a team player with exceptional communication skills, able to interact with internal and external stakeholders from diverse backgrounds.
  • You are a structured, analytical thinker who enjoys finding creative solutions to problems.

Bonus Points For:

  • Experience with Salesforce CRM
  • Strong analytical and reporting skills
  • Proficiency in SQL

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