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Sr. Sales & Customer Success Compensation Analyst

Denver, CO

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About you 

You’re an analytical, collaborative and creative problem-solver who can confidently dive into data and details. You have a high degree of organization, accuracy and critical thinking ability. You thrive in dynamic environments where you can support building systems, processes, and tools to create best-in-class experiences. You love influencing a company’s growth journey, enabling our go-to-market teams to efficiently generate revenue and scale.

About this role 

The person in this role will manage sales compensation administration & special projects within the sales operations organization. The ideal candidate will require a strong understanding of SaaS compensation models and Incentive Compensation Management tools (ICMs). This person must be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. This person thrives in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports directly to the Sr Manager Sales Compensation.

What you'll be doing

  • Administer sales compensation for a dynamic sales & customer success organization
  • Implement Changes as prescribed in Commission tool
  • Assist in annual global compensation plan strategy, policies, analysis and documentation
  • Track attainment across the sales & customer success teams, including on-going Performance analysis
  • Analyze sales performance results and make recommendations to Key Stakeholders
  • Manage distribution & acknowledgement of compensation plans & quotas
  • Provide visibility into plan/quota/attainment as well as payout information
  • Work closely with key stakeholders for governance on inquiries, adjustments & exceptions
  • Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and processing efficiency

What you’ll have

  • 3-5+ years of experience in Sales Compensation, Total Rewards, Sales Operations and/or Finance
  • Experience in SaaS B2B organizations
  • Experience with ICMs (i.e., Spiff, Callidus, CaptivateIQ, Xactly, etc.); Spiff experience is preferred. Spiff University completion highly preferred. 
  • High degree of proficiency with SFDC
  • High degree of proficiency with Spreadsheets (sumifs, index/match, vlookup, etc.)
  • Excellent Customer Service skills
  • Experience working with Key Stakeholders such as HR, Finance, Legal, Executives

About your Skills 

  • Sales Compensation Management: Administering and managing global sales compensation plans, including setup, processing, and accuracy of commissions payments. Advanced understanding of SaaS components & compensation structures such as GRR, NRR, Expansion/Upsell, New Business recurring revenue. 
  • Data Analysis & Performance Tracking: Proficiency in analyzing sales performance data and tracking attainment across teams, using tools like Salesforce and spreadsheets for detailed performance insights.
  • Stakeholder Collaboration & Governance: Experience working with key stakeholders (HR, Finance, Legal, Executives) for policy governance, managing inquiries, and handling adjustments.
  • Process Optimization & Cross-Functional Collaboration: Ability to identify, design, and implement business processes that improve sales productivity and efficiency across multiple functions.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.

Hiring Compensation Range

$98,000 - $122,000 USD

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

  • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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