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Director, Business Operations

San Francisco, CA

Join Udemy. Help define the future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. 

Learn more about us on our company page.

Where We Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

 

About your skills

  • Influence: You have strong interpersonal and communication skills to form effective relationships up, down, and across the organization and are able to motivate cross-functional partners to execute against key initiatives. You can distill complex issues into a recommendation that will ‘get to yes’ and drive collaborative debate to get to the outcome needed for the business. 

  • Business Planning & Execution: You are able to connect business performance, organizational priorities, and operational insights to develop comprehensive plans that drive sustainable growth. You excel at both strategic planning and tactical execution, ensuring alignment between long-term goals and day-to-day operations.

  • Data-driven Operations Management: You have excellent analytical abilities and a proven track record of using data to inform operational decisions and drive business performance. You conduct both quantitative and qualitative analyses to identify trends, track KPIs, and provide actionable insights that improve business outcomes.

  • Process Improvement: You have a demonstrated ability to identify opportunities within existing business operations and a track record of implementing effective solutions. You have a track record of implementing new & redesigning existing processes at scale.

 

About this role

We’re seeking a Director, Business Operations to join Udemy’s growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to drive operational excellence by leading our business planning processes and partnering with leaders across the organization to drive projects that improve business operations. You will work directly with senior leadership and cross-functional teams to establish operating rhythms, drive accountability, and tackle mission-critical initiatives to enable us to achieve our long-term goals. 

 

What you’ll be doing  

  • Develop a deep understanding of Udemy’s business and competitive landscape 

  • Lead Udemy’s annual planning process and regular business review cadence (e.g., MBRs and QBRs) with senior leadership 

  • Track and report on key business metrics, identifying trends and recommending corrective actions

  • Lead investigations into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions 

  • Identify, evaluate, and implement operational process optimization initiatives to streamline workflows and reduce operational friction

  • Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership

 

What you’ll have

  • Minimum 6+ years of work experience in management consulting or business operations, MBA or advanced degree nice to have

  • Self-starter who can learn on the fly, manage through ambiguity, and handle multiple priorities

  • Strong analytical and problem-solving skills with the ability to translate business strategy into operational plans and processes

  • Strong interpersonal and communication skills to form effective relationships across all functions and at all levels throughout the organization

  • Demonstrated ability to distill complex issues into structured frameworks, develop concrete action plans, and motivate cross-functional partners to execute against them 

  • Ability to accurately see the current state, to identify potential future risks and opportunities, and to envision and evaluate relevant future possibilities

 

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity and a bonus. 

Hiring Compensation Range

$212,000 - $265,000 USD

 

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. 

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits,  Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. 

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! 

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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