Software Engineer, Backend

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx.

Responsibilities

• You are expected to write clean and solid code that interacts with our other services and components.
• Be a collaborative team player who can deliver backend services with high availability, low latency, and auto scalability
• Facilitate collaboration between engineers, product owners, and designers
• Possess a deep understanding of the product and business goals which translate into technical design documents
• Architect, design, develop, deploy, and operate services that serve start-ups to enterprise clients
• Be a leader of the UJET backend developer community affecting and driving our architecture across the company
• Drive strong engineering practices within your team and define and teach these practices within the UJET developer community
• Contribute to the vision and long-term strategy in your domain of expertise
• Find ways to spread learning across the organization (give internal talks, contribute to internal blogs, etc.)

Requirements

• 6+ years' experience in software development with a strong backend focus.
• Proficiency in backend programming languages, preferably Ruby on Rails
• Experience with databases (SQL, Redis)
• Experience in designing and maintaining scalable RESTful APIs
• Familiarity with cloud platforms (GCP, AWS) and containerization (Docker, Kubernetes)
• Strong problem-solving skills, system design, and the ability to work in a fast-paced environment
• Experience in frontend technologies and Javascript is a plus
• Bachelor's Degree in Computer Science

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

UJET DEI Statement

At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.

Fair Chance Employer

We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.  

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!