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Implementation SOW & Proposals Specialist

United States

About Us

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Learn more at www.ujet.cx.

Opportunity

UJET’s Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform. We support new customers from the time they sign a contract through launch. We are seeking a detail-oriented and experienced Implementation SOW & Proposals Specialist to join our team. The successful candidate will be responsible for the creation of comprehensive Statements of Work (SOW) documents and pricing proposals that meet both our company and client requirements. This role involves close collaboration with Sales, Solution Consulting, Customer Success, and Finance teams to ensure all proposals are accurate, competitive, and aligned with our strategic goals.

 

 As the primary point of contact for developing SOWs and pricing proposals for potential implementation engagements, you will leverage your contracts skills, contact center insights, and time management skills to ensure requested SOWs and pricing proposals are produced  timely and accurately.

Responsibilities

  • Develop and manage all aspects of Proposal/SOW submission processes to ensure deadlines are met, including drafting, reviewing, and finalizing SOW documents and pricing Proposals.
  • Work closely with Sales and Customer Success teams to understand client requirements and ensure proposals are tailored to meet those needs while also ensuring profitability and compliance.
  • Coordinate with Project Managers, Implementation Consultants and Implementation leadership to gather necessary information and ensure the feasibility of proposed projects.
  • Conduct thorough risk assessments on potential projects, identifying and mitigating potential issues in the SOW and pricing proposals.
  • Facilitate proposal/SOW reviews and revisions, incorporating feedback from stakeholders to refine proposals and improve our success rate.
  • Maintain a comprehensive repository of standard, reusable service statements and phrases for SOWs, keeping it up-to-date with the latest service offerings and pricing models.
  • Collaborate with the UJET Legal team to revise and  maintain SOW and Proposal templates and seek guidance on SOW legal content to ensure risk to company is minimized.
  • Ensure Proposal/SOW requests submitted through our established ticketing system of record are updated on a timely basis. 

Requirements

  • Bachelor’s Degree from an accredited college or university, or equivalent work experience.
  • Minimum of 3 years of experience in proposal management, sales support, or a similar role involving the creation of SOW documents and pricing proposals.
  • Strong understanding of project management principles and the ability to assess project risks effectively.
  • Excellent written and verbal communication skills, with the ability to clearly articulate complex information and interface with customers,  prospects, and partners.
  • Proficient in Google Docs, Google Slides, Google Sheets, 
  • Demonstrated ability to work effectively in a collaborative team environment and interact with all levels of management.
  • Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
  • Position may require occasional business travel to customer sites and/or company headquarters

Annual US Hiring Range: $90-$110 + variable

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

UJET DEI Statement

At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.

Fair Chance Employer

We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.  

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

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