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Technical Account Manager

United States

About Us

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Learn more at www.ujet.cx.

Opportunity 

As a Technical Account Manager, you will be responsible for working with and guiding UJET’s customers toward successful adoption of the service. You will partner very closely with our senior Customer Account Managers to develop deep customer relationships. You will be the main point of contact for all technical questions and assistance for these customers and represent their needs back to customer support, product management, engineering, and sales. And, you will work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers.

If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!

Responsibilities

  • Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure next steps of support tickets and feature requests
  • Address all product-related queries on time
  • Train customers to use products successfully
  • Give developers with clients’ feedback to help identify potential new features or products
  • Assist customers with planning and execution of technical solution implementations, and removing technical blockers.
  • Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
  • Represent customer needs internally with our product management and engineering teams
  • The ability to thrive in a fast-paced, high growth and rapidly changing environment
  • A demonstrated passion for making customers wildly successful

 

Requirements

  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Chip into internal roadmap sessions to translate them into project plans and timelines.
  • Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer
  • The ability to understand customers’ needs and suggest timely solutions
  • Outstanding verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Bachelor’s Degree Preferred or equivalent experience

Annual US Hiring Range: $100,000.00 - $115,000.00 

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

UJET DEI Statement

At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.

Fair Chance Employer

We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.  

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

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