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National Channel Director

United States

About Us

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Learn more at www.ujet.cx.

Opportunity 

This is an opportunity to be part of the growing Channel Sales Organization at UJET. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals.

The role reports to the VP of Channel with a focus on managing our Partnerships with Strategic Technology Services Distributors (TSD’s) and their Technology Advisors & Partners. The Channel Sales Organization works directly with partners and the UJET sales team to generate revenue by executing channel programs to drive net new Customer opportunity and pipeline growth.  This quota-carrying role is responsible for Partner engagement strategy, acquisition of new partners, pipeline growth and forecasting within the accounts.  This is a field based role that will be located remotely in the US. UJET is looking for a self-motivated high performer who is a team player, partner centric, accountable and seeks to consistently over achieve sales goals.

Responsibilities

As a UJET National Channel Manager you will be responsible for:

  • Working closely with an assigned Technology Services Distributor to identify the in-market CX/AI-focused partners to drive mindshare, pipeline growth & UJET Sales.
  • Develop and build fiscal quarter and annual strategy. Report on, manage and execute on mutually agreed upon KPIs.
  • Initiate quarterly QBRs to measure success and trends within assigned TSD / Strategic partnerships.
  • Develop relationships internally and externally. Build and strengthen relationships with partner leadership and stakeholder business units throughout TSD or Partner organization
  • Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
  • Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc.
  • Aligning yourself internally with  the UJET sales executives and sales leadership to drive toward a common strategy and achievement of sales goals
  • Recruiting, hiring, training and mentoring Channel Sales Managers within Region as UJET grows
  • Provide TSD and Partners with support. Manage and serve as the escalation path to ensure excellent customer experience.
  • Drive mindshare through regular communications and collaboration. Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements
  • Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
  • Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
  • Tracking and holding the partners and the stakeholders accountable to agreed upon goals
  • Develop and implement strategies to align field and sales human resources for higher close rates. Create plans in conjunction with Marketing and Sales to increase deal registrations and pipeline
  • Travel is required for coverage of partner meetings, events, networking, etc.

Requirements

Essential Skills and Experience

  • 7-10+ years of technology sales and channel sales experience. With Experience selling Contact Center as a Service & related Artificial Intelligence capabilities preferred
  • Experience building and managing multiple partner relationships. Experience within the Technology Services Distributor community required.
  • A balanced blend of strategic thinking to set the direction of our cloud business with the execution skills to make it happen
  • Understanding of opportunity qualification, running a deal cycle and forecasting.  Previous experience with strategizing & implementing a pipeline growth plan is preferred.
  • Knowledge of the competitive landscape
  • Ability to recruit, develop and build Go to Market plans with TSD’s & top partners.
  • Ability to work within a fast-paced and dynamic environment
  • Previous management experience preferred
  • Interface at all organizational levels maintaining strong working relationships across cross-functional teams
  • Exceptional verbal and written communication skills
  • Extremely strong organizational and time management skills
  • Willingness to go above and beyond to be successful

Qualifications

  • Prefer 5+ years experience selling through the TSD and Technology Advisor Channel
  • Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) & AI solutions
  • Strong relevant partner relationships within TSD community
  • Working knowledge of salesforce.com
  • Strong communication, presentation, organization and teaming/relationship skills

Annual US Hiring Range: $140,000 - $150,000 + variable

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

 

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

UJET DEI Statement

At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.

Fair Chance Employer

We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.  

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

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