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Principal Salesforce Engineer - Remote

United States

ULTRA MOBILE is seeking a talented Principal Salesforce Engineer to join the Tech Ops Team! Individual reports to the Director, Implementation. Role is remote; must reside in the United States.

ABOUT THE ROLE

The Principal Salesforce Engineer will drive the design, development, and delivery of our Salesforce platform and integrated applications across the business. This role blends deep Salesforce expertise with strong Full Stack development.  This role will set technical standards, and partner closely with business and engineering stakeholders to execute the Salesforce roadmap and related systems integrations.

You will own the architecture, implementation, and optimization of Salesforce (Sales Cloud, Service Cloud, Agent Force) and supporting technologies, and help evolve our full stack ecosystem, including APIs, middleware, front-end components, and databases. Strong leadership, business acumen, and technical mentoring skills are essential.

Your usual day of awesomeness includes:  

  • Technology: Lead the design, development, and implementation of Salesforce solutions and full stack applications to support operations and sales. Develop and maintain Salesforce customizations including Apex classes, triggers, Lightning Web Components (LWC), Flows, and Visualforce. Architect and build integrations between Salesforce and external platforms using APIs and middleware solutions. Contribute to front-end and back-end application development (e.g., LWC, React, Node.js, SQL databases). Drive the adoption of DevOps best practices including Git/Bitbucket version control, CI/CD pipelines, and environment management.
  • Project Management: Oversee end-to-end delivery of Salesforce and integrated platform projects, ensuring technical solutions align with business requirements and timelines. Manage development resources and coordinate cross-functional efforts to meet project milestones. Establish and enforce coding standards and architectural best practices for Salesforce and integrated systems.
  • Cross-Channel Collaboration: Act as the primary liaison between business users, operations teams, and engineering to ensure solutions meet both technical and business needs. Gather, document, and translate business requirements into actionable technical specifications. Provide technical guidance and mentoring to internal team members and partners.
  • Business Acumen: Develop deep understanding of internal business processes, sales workflows, and customer operations to design scalable solutions. Identify and recommend process improvements, automation opportunities, and technical optimizations to reduce manual work and costs.
  • Problem Solving: Analyze complex issues related to Salesforce and integrated platforms, delivering timely and high-quality solutions. Lead the resolution of platform outages, performance bottlenecks, and critical bugs with minimal disruption to business operations.
  • Innovation: Drive continuous improvement by exploring and implementing emerging Salesforce capabilities and modern full stack development frameworks. Encourage experimentation with new technologies and approaches to increase platform stability, scalability, and efficiency.
  • Stakeholder Management: Build strong relationships with key business and technology stakeholders to understand goals, priorities, and pain points. Manage expectations and provide clear communication on project status, risks, and delivery timelines. Lead technical discussions and provide architectural recommendations to business leaders and product owners.

TECHNOLOGIES YOU’LL WORK WITH

  • Jira (Traditional/Service Desk).
  • Salesforce Sales Cloud.
  • SalesForce Service Cloud.
  • SalesForce omni channel
  • SalesForce Agent Force
  • SalesForce automation (flows, apex, visualforce pages).
  • Genesys cloud CX
  • PureCloud IVR and Scripter Tool.
  • Ironclad
  • Microsoft Excel/Google Docs platforms and scripting.
  • MySQL
  • Mssql
  • Bitbucket
  • GIT
  • Visual Studio
  • Tableau
  • Snowflake
  • SalesForce API and general SaaS API stacks.
  • AWS
  • DataDog
  • As well as integration with the entire company's SaaS tech stack.

WHAT YOU BRING

  • Bachelor’s degree in Computer Science, Engineering, or related field
  • 10+ Years of analyst or business management experience
  • 2+ years of experience with Jira development (cloud instance preferred) preferred
  • 5+ years of experience with Salesforce Admin/Developer with emphasis on SalesForce, SalesCloud, Service Cloud, CPQ, Flows and automation, SOQL, and Apex language preferred.
  • 2+ years full stack development experience (front-end + back-end + APIs)
  • Languages & Technologies: Apex, SOQL, JavaScript, TypeScript, HTML, CSS, JSON, REST APIs, Node.js 
  • Testing & Tools: Jest, ESLint, Prettier
  • SalesForce Certificates:
    • Required: Salesforce Admin Certificate, Salesforce Certified Platform Developer I
    • Preferred: Salesforce Certified Platform Developer II, Salesforce Certified JavaScript Developer I, Salesforce Certified Application Architect, JavaScript-focused certifications, Certified Kubernetes Application Developer, AWS Certified Developer
  • Salesforce Certified Development Lifecycle and Deployment Architect along with intensive knowledge of DevOps utilizing Git and bitbucket
  • Self-direct and ability to take the lead when necessary
  • Ability to analyze raw data and identify opportunities
  • Basic understanding of monitoring/reporting on software platforms
  • Advanced troubleshooting and fault isolation skills

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

  • Ownership: We are all owners; be the outcome and get the job done.
  • Action Biased: Be brilliant, proactive, and act with urgency.
  • Embrace the Adventure: Be agile, adaptive, and thrive on change.
  • Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email recruiting@ultra.me.

 

 

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $145,000 - $170,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

#LI-Remote 

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