Student Services Representative

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Student Services Representative guides, supports, and empowers students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where students thrive, succeed, and achieve their career goals. 

What you’ll do:

1. Academic Planning and Support: Provide academic guidance to students, assisting them with course navigation, academic policies, and course expectations.  
2. Student Support and Communication: Regularly engage with students as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and in person. 
3. Retention and Success Strategies: Collaborate with colleagues to develop and implement retention initiatives. Identify at-risk students and provide guidance to enhance their chances of short- and long-term academic success. 
4. Performance Metrics and Success: Contribute to achieving individual, team, and departmental retention goals. 
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication.  Engage with team members in person, on camera and in digital workspaces and in person events. 
6. Perform other duties as assigned. 

Career Level Expectations:

• Entry-level position. 
• Work is supervised. 
• Communicates information that requires a high level of accuracy. 
• Problems faced are often routine and require critical thinking. 
• Desire for growth and professional development. 

Required Skills/Experience:

• High school diploma or equivalent. 
• Skills –relationship building/rapport, ability to learn basic technical computer skills, time management, personal accountability and drive.
• Ability to professionally communicate fluently in verbal and written English. 
• Ability to support a diverse and inclusive work environment. 
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. 

Preferred Requirements: 

• Any degree or equivalent experience and/or strong or advanced proficiency in the above required skills/experience. 
• 1+ years’ experience in customer service, retail customer facing or hospitality role. 
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams. 
• Other skills or abilities - critical thinking, problem solving, organization, interpersonal skills, and multi-tasking.

Compliance:

• Demonstrate knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department

Work Environment/Physical Demands:

• This is a full-time or part-time in person, office setting, position.
• Flexibility to work evenings and weekends, as needed.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/