Admissions Advisor II

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Admissions Advisor II plays a crucial role in meeting enrollment objectives by effectively promoting Ultimate Medical Academy (“UMA”)’s mission and benefits to prospective students through various communication methods. This position is responsible for positively engaging with prospective students, helping them determine whether UMA’s programs are a good fit, and ensuring they have the necessary information and resources to successfully enroll and complete their provisional enrollment period (“PRP”).

What you’ll do:  

1. Community Engagement: Participate in on and off-campus events, including evenings and weekends, to generate interest from prospective students.
2. Relationship Building: Develop and leverage relationships with community partners to establish brand recognition and training referrals.
3. Student Communication: Maintain communication with students to encourage referrals and promote continuing their educational journey.
4. Event Hosting: Host monthly on-campus activities to generate student referrals and foster community relationships.
5. Inbound and Outbound Communication: Answer inbound contacts from various sources and complete outbound calls to maintain relationships with prospective and enrolled students.
6. Prospect Qualification: Determine prospective students' eligibility to attend UMA and set appointments for campus tours.
7. Follow-Up: Follow up with prospective students in a timely and compliant manner according to best practices.
8. Database Management: Record all interactions and efforts to reach prospective students into the student database according to established organizational processes.
9. Interviewing and Rapport Building: Conduct interviews with prospective students to gauge their level of interest, desired area of study, and availability for attending school.
10. Campus Tours and Meet-and-Greets: Conduct campus tours and facilitate program director or instructor meet-and-greets and financial aid overviews.
11. Evaluation and Documentation: Evaluate prospective students based on their needs, interests, qualifications, and motivations, and complete all required paperwork and data entry accurately and timely.
12. Coordination and Communication: Coordinate with Enrollment Coordinators, Registrar, and others to ensure enrollment paperwork is processed accurately and maintain communication with students prior to start dates and throughout their first two weeks to ensure persistence and success.
13. Act as Resource for Peers: Provide information and troubleshooting for peers in Admission Advisor I position as requested.
14. Perform other duties as assigned. 

Career Level Expectations:

• Established and proficient individual contributor.
• Works under moderate supervision.
• Communicates information that requires a high level of accuracy and interpretation.
• Problems may require interpretation or deviation from standard procedures to resolve.
• Desire for growth and professional development.

Required Skills/Experience:

• High school diploma or equivalent.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with prospective students and community partners.
• Relationship Building: Strong ability to develop and maintain relationships with community partners, prospective students, and their influencers.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and ensure timely follow-up with prospective and enrolled students.
• Recruitment and Engagement: Proficiency in promoting the institution’s mission and benefits to generate interest.
• Customer Service: High level of service skills to support prospective students throughout the enrollment process and ensure a positive experience.
• Ability to communicate proficiently in professional verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Associate’s degree or equivalent experience.
• One or more years of experience in recruiting or admissions.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Compliance: 

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.   
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
• Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid. 

Work Environment/Physical Demands: 

• This position is an onsite position at UMA’s ground campus in Clearwater, Florida.   
• May include a flexible remote schedule for online/virtual instructional opportunity. 
• Flexibility to work evenings and weekends as needed.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/