Director of People Relations

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Director of People Relations fosters a positive workplace environment and ensures fair treatment of team members. This role will develop and implement policies to promote team member engagement.  This position will provide guidance to leaders and team members on workplace issues, will work to resolve conflicts, and conduct investigations into team member complaints and disputes.  This role will also ensure that practices comply with employment laws and applicable regulations.

What you’ll do:  

1. Manage Employee Relations Activities: Lead processes related to employee relations interventions. Work with department management to create, edit, and administer corrective actions, and document coaching/counseling activities. 
2. Conduct ER Investigations: Investigate, document, and address team member complaints and potential violations of employment policy.
3. Support Leadership Practices: Provide guidance to management and team members on workplace issues and conflict resolution. Advise managers and supervisors on team member development initiatives (e.g., individual development plans), leveraging relevant learning and development resources. 
4. Maintain Team Member Handbook: Maintain the organization’s team member handbook and its supplements, including identifying, analyzing, and processing changes to handbook policies. Ensure consistent application of policies relating to team members in accordance with the organization’s mission and values, applicable federal and state regulations, and all accrediting agencies standards and requirements.
5. Manage Team Member Employment Separations: Approve, administer, and document all involuntary separations.  Manage exit interview process for team members voluntarily separating from the organization. Participate in unemployment hearings.  Review exit reports, provide actionable intelligence to People Ops Business Partners.
6. Administer Team Member Offboarding: Ensure appropriate documentation is provided to separating employees, that all internal actions are taken to complete separation process and terminate system access.
7. Design and Deliver People Relations Training: Create and deliver training related to people relations, workplace ethics, and organizational culture. Monitor team member engagement and assist in developing strategies to improve retention and job satisfaction.
8. Support Organizational Changes: Collaborate with Legal, Finance, and other P&C stakeholders to support organizational changes, such as restructuring or mergers.
9. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
10. Perform other duties as assigned. 

Career Level Expectations: 

• Recognized expert in professional discipline (typically obtained through post-secondary education and work experience).
• Manages large projects or processes with limited supervision from people leader.
• Coaches, reviews, and delegates work to proficient and entry-level professionals. 
• Difficult and often complex problems and are typically solved through drawing from prior experience and
  in-depth analysis of issues, in collaboration with others. 
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in human resources or equivalent combination of education and experience required.
• Seven years of progressively responsible experience in team member relations, investigations, and similar work.
• Strong interpersonal, communication, and conflict resolution skills.
• Knowledge of employment laws and labor relations.
• Experience in mediation and/or negotiation.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Advanced degree, in human resources or related field.
• Strong/advanced proficiency in any of the above required skills/experience.
• HR certification (e.g., SHRM-CP, PHR).
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Compliance: 

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.   
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands: 

• This is a fully remote position. 
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. 
• May require setup of computer equipment; accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed. 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/