Campus Education Manager

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Campus Education Manager is responsible for driving student engagement, persistence, and academic success by leading proactive support strategies throughout the student lifecycle. This role partners with campus leadership and cross-functional teams to remove barriers to success, improve retention and re-entry outcomes, and ensure the overall academic and operational health of campus programs.

What You’ll Do:

1. Provide Student Support: Serve as the point of contact for students, addressing questions, resolving concerns, and connecting them to appropriate resources. Manage processes related to attendance, satisfactory academic progress (SAP) appeals, leave of absence (LOA) requests, program transfers, background checks, and graduation requirements.
2. Build Relationships: Develop strong, supportive relationships with students from the Provisional Registration Period (PRP) through graduation to foster trust and engagement. Promote an inclusive, welcoming environment for all students.
3. Provide Academic Guidance: Help students understand academic requirements, navigate online and in-person platforms, and set up necessary technology for coursework.
4. Perform Outreach and Communication: Conduct regular outreach through phone calls, texts, emails, and video messages to identify students needing assistance and offer solutions early.
5. Document Services: Accurately record all student interactions, interventions, and outcomes in the CRM system to ensure consistent support across departments.
6. Develop Action Plans: Identify students experiencing academic or personal difficulties and create action plans to address challenges, coordinating with education leadership and faculty as needed.
7. Provide Re-entry Support: Maintain communication with students who interrupt their studies, encouraging re-entry by assisting with paperwork, understanding barriers, and connecting them to re-enrollment specialists.
8. Plan Campus Activities: Organize and participate in campus activities (e.g., orientation, welcome-back events, recognition programs) to strengthen student involvement and promote persistence.
9. Maintain Policy Awareness: Stay informed about academic policies, procedures, and services to ensure students receive accurate, up-to-date information.
10. Regulatory Compliance: Ensure compliance with institutional, state, and federal regulations related to student engagement and academic advising.
11. HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our success, both large and small.
12. Perform other duties as assigned.

Career Level Expectations:

• Build and foster a culture of accountability, learning, trust, and high performance.
• Execute functional strategy to achieve organizational goals for short-term results (1 year or less).
• Handle moderately complex problems and influence policies and practices.
• Demonstrate a desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in Education, Social Sciences, Business, or a related field (required).
• Minimum 2 years of experience in customer service, academic advising, student services, or a related field.
• Strong interpersonal and relationship-building skills to foster trust and engagement with students throughout their academic journey.
• Problem Solving Skills - Ability to identify and address student challenges proactively, developing effective solutions and action plans. Ability to interpret retention, attendance, and engagement data to inform outreach and interventions
• Organizational Skills - Highly organized with the ability to manage multiple tasks, document interactions accurately, and maintain detailed records.
• Technical Proficiency - Competence in using online education platforms, CRM systems, and other technology tools essential for supporting students and managing administrative tasks.
• Professional verbal and written communication skills in English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy and proficiency in MS Office (Word, Excel, PowerPoint) and collaboration tools such as Microsoft Teams.

Preferred Requirements:

• 2 or more years of experience in the social service or education industry.
• Experience in ground campus or blended learning environments

Compliance:

• Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff and escalate concerns to the Compliance department as needed.

Work Environment/Physical Demands:

• Full-time onsite position at UMA’s ground campus in Clearwater, Florida.
• May include a flexible remote schedule for online/virtual instructional opportunities.
• Flexibility to work evenings and weekends as needed.

Application Deadline: 3/13/2026

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/