Program Director, Emergency Medical Technician

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

Purpose of the Position:

The Program Director is responsible for leading the development, implementation, and management of educational programs. This role ensures the delivery of high-quality, engaging, and accessible courses that meet institutional standards and support student success.

What You’ll Do:

1. Develop and Implement Programs: Design and oversee the creation of courses and programs that align with the institution’s goals and standards.
2. Monitor and Evaluate Program Effectiveness: Continuously assess the quality and effectiveness of courses, making necessary adjustments to improve student outcomes.
3. Collaborate with Faculty and Staff: Work closely with educators and administrative staff to ensure the successful delivery and support of programs.
4. Ensure Compliance and Accessibility: Ensure that all programs meet accreditation standards and are accessible to all students, including those with disabilities.
5. Manage Budgets and Resources: Oversee the financial aspects of programs, including budgeting, resource allocation, and securing funding.
6. Oversee Regional Operations: Provide strategic leadership and operational oversight for the education programs across multiple geographic regions, ensuring consistency in execution, compliance, and performance outcomes.
7. Analyze and Respond to Regional Market Trends: Monitor regional enrollment data, demographic shifts, and market dynamics to adjust recruitment strategies and optimize outreach efforts tailored to specific populations.
8. Support Cross-Regional Collaboration and Best Practices: Facilitate communication and collaboration among the program’s teams, sharing insights, standardizing best practices, and aligning efforts with institutional goals and regional needs.
9. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.  
10. Perform other duties as assigned. 

Career Level Expectations:

• Typically manages one or more teams or small unit(s).
• Recognized subject matter expert in job area.
• Manages large projects or processes with limited oversight.
• Handles difficult and often complex problems that require extensive investigation and analysis and collaboration with others.
• Requires ability to influence others to accept practices and approaches, and ability to communicate with executive leadership.
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in instructional design, education technology, education or related field.
• Skills – Live and hybrid course delivery, instructional design principles application, curriculum adaptation, managing education programs, and excellent communication and interpersonal skills.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any advanced degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills or abilities – Learning Management System (LMS), emerging education technologies, education program strategic planning and market analysis.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands:

• This position is an onsite position at UMA’s ground campus in Clearwater and Tampa, Florida.   
• Flexibility to work evenings and weekends as needed.

Application Deadline: 05/06/2026

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/