Billing & Customer Support Specialist

At Construction Resources and its affiliated companies, we are more than a distributor—we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we’ve delivered integrated solutions that help turn ideas into reality across residential, multi-family, and commercial projects.

Our success is built on collaboration, craftsmanship, and a commitment to excellence. Whether you contribute on the design floor, in operations, or in the field, you’ll be part of a dedicated team that values people, quality, and continuous growth.

Our affiliated brands include Cancos, UMI/Opustone, and Bell Cabinetry.

POSITION OVERVIEW

The Billing & Customer Support Specialist is a cross-functional role supporting both the Accounts Receivable function and overall customer service operations. This position manages customer billing and payments while also providing front-line support to clients, assisting with inquiries, order coordination, and day-to-day office activities. The role ensures smooth communication between sales, warehouse, and customers while maintaining accurate records and supporting operational efficiency.

KEY RESPONSIBILITIES

• Process customer payments (cash, checks, credit cards) and apply them to open orders or accounts following company policies.
• Review order details with sales staff and customers to ensure accuracy and confirm delivery instructions.
• Support the Accounts Receivable team with daily invoicing, collections, and reconciliation tasks.
• Coordinate with the warehouse and sales team to ensure timely order fulfillment and resolve billing or delivery issues.
• Act as the first point of contact for customer inquiries via phone, email, or in-person visits.
• Provide daily Reception coverage, including:
• Welcoming clients, ensuring they sign in, and directing them to the correct sales representative.
• Logging visits in the system and ensuring clients are assisted promptly (within 10 minutes).
• Answering and redirecting incoming calls to the appropriate department or individual.
• Assist customers with account inquiries, storage fees, payment questions, and order status updates.
• Support credit card refunds, order cancellations, and special requests following established policies.
• Maintain accurate records of customer interactions, payments, and communications in internal systems.
• Run reports as needed to support billing, sales, or operational needs.
• Collaborate with cross-functional teams to ensure a high level of customer satisfaction.
• Perform other duties as assigned

EXPERIENCE & QUALIFICATIONS

• 1–3 years of experience in billing, customer service, clerical, or accounting-related roles preferred.
• Prior experience handling cash or processing credit card payments is helpful.
• High school diploma, GED, or equivalent required.
• Strong interpersonal skills and ability to interact professionally with customers, vendors, and co-workers.
• Excellent verbal and written communication skills; able to maintain a courteous and patient demeanor.
• Bilingual (English/Spanish) communication skills required.
• Strong organizational and multitasking abilities; capable of prioritizing work and adapting to shifting demands.
• Proficient with computers and office software, including word processing, spreadsheets, databases, and CRM or order management systems.

Work Environment

• This role operates in a professional office and showroom environment with regular interaction with customers, sales teams, and warehouse personnel.
• The position requires frequent use of a computer, cash register, telephone, and standard office equipment.
• Work may involve walking between the showroom and warehouse areas to coordinate orders or relay instructions.
• The role may require extended periods of sitting or standing, depending on daily tasks.

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.