Technical Account Manager, Marketing Attribution
We’re a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.
Earlier this year, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform.We’re beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you’ll get to know two powerful tools that simplify how marketing and sales teams collaborate.
Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!
About the role:
LeadsRx is Unbonce’s leading multi-touch attribution platform designed to help businesses optimize their marketing efforts across digital and offline channels. We provide insights into how every marketing channel contributes to customer journeys, helping businesses maximize ROI. Our platform is used by brands across industries, and we’re on a mission to deliver data-driven marketing success.
As part of our continued growth, we’re looking for a passionate and experienced Technical Account Manager, Marketing Attribution to join our team. In this role, you’ll serve as the technical bridge between LeadsRx (Unbounce Marketing Attribution) and our clients, ensuring they extract maximum value from our attribution platform.
The Technical Account Manager, Marketing Attribution (TAM) plays a crucial role in ensuring client success by providing technical support, guiding implementation, and optimizing the use of our Marketing Attribution solutions. The TAM is the trusted advisor and go-to resource for customers, helping them overcome challenges, improve performance, and meet their marketing goals through effective use of our attribution platform.
What you'll be doing:
- Client Support & Troubleshooting:
- Serve as the primary point of contact for all technical issues, providing timely troubleshooting and resolution.
- Escalate complex technical issues to internal teams (engineering, product) while maintaining ownership of client communication and expectations.
- Account Management & Strategy:
- Build strong, long-term relationships with key client stakeholders, understanding their technical requirements and business objectives.
- Act as the trusted advisor, offering technical insights and best practices for maximizing the value of Marketing Attribution solutions.
- Collaborate with clients to define KPIs and success metrics to ensure they achieve their goals.
- Platform Optimization:
- Analyze client data and usage to identify opportunities for improvement, optimization, and additional services.
- Provide feedback to the product team on client needs and potential platform enhancements.
- Training & Education:
- Conduct training sessions (in-person or virtual) for client teams to ensure they fully understand and utilize the Marketing Attribution platform.
- Develop and maintain documentation, user guides, and training materials to support client education.
- Cross-Functional Collaboration:
- Work closely with Sales, Product, Engineering, and Customer Success teams to deliver a seamless customer experience.
- Assist in scoping and implementing custom client requests in coordination with internal development teams.
A little about you:
- Experience:
- 3-5+ years of experience in a Technical Account Manager, Solutions Engineer, or similar role, preferably within a SaaS company or marketing technology environment.
- Hands-on experience working with digital marketing technologies, ad tech platforms, or marketing attribution tools.
- Technical Skills:
- Strong understanding of marketing data, web analytics, pixels, API integrations, and data feeds.
- Familiarity with HTML, JavaScript, and other web technologies.
- Experience with CRM systems, CDPs, marketing automation tools, and advertising platforms (Google Ads, Facebook, etc.).
- Ability to troubleshoot technical issues related to data integration and web tracking.
- Customer Success Skills:
- Excellent client-facing skills, with the ability to build strong relationships and communicate complex technical concepts to non-technical audiences.
- A proactive approach to solving problems and helping customers succeed.
- Ability to manage multiple client accounts and projects simultaneously.
- Communication & Collaboration:
- Strong verbal and written communication skills, with the ability to translate technical information into actionable insights for clients.
- Team player who can work across departments to ensure the highest level of client satisfaction.
What’s in it for you:
💵 Compensation range
- $64,154 - $96,232
🤝 Flexibility and time off
🩺 Health and wellness
🎓 Growth
🌟 More perks!
Share our values:
- Customer First
- Bias for Action
- High Velocity Decision Making
- Value Individuality
- Results Focused
We Value Individuality!
At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We’re bolder and more brilliant together.
We’re dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.
We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.
If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.
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