Associate, Retention & CRM

At Underdog, we make sports more fun.

Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days.

We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction markets, all united in one seamless, simple, easy to use, intuitive and fun app. 

Underdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. If that’s you, come join us.

Winning as an Underdog is more fun.

The Retention and CRM Associate will play a key role in supporting Underdog’s customer retention campaigns. You’ll build and launch campaigns across email, push, and in-app channels that connect with our users in meaningful ways. Supporting the Retention and CRM team, you’ll use data-driven insights to make every message count. This is a fast-paced and hands-on role where you’ll see the impact of your work right away.

About the role

• Execute customer communication campaigns across our email, push notification, and in-app message channels.
• Collaborate with the senior team to design and execute promotional campaigns.
• Monitor and analyze campaign performance and report on actionable insights.
• Drive experimentation through A/B testing to optimize campaign performance.
• Regularly monitor CRM campaign execution, including during on-call hours as needed.
• Learn and grow within a fast-paced, dynamic environment, gaining hands-on experience in sports gaming retention.

Who you are

• 1+ years of CRM or lifecycle marketing experience (preferably in gaming, ecommerce or tech).
• Experience with A/B testing, data analysis and campaign reporting.
• Outstanding attention to detail and ability to balance multiple priorities.
• Comfortable writing copy and basic HTML.
• Thrives in a fast-paced environment and is eager to learn more about sports gaming retention strategies.

Even better if you have

• Experience with CRM platforms like Braze or Optimove.
• Familiarity with analytics tools like Looker, Sigma, or similar.

Our target starting base salary range for this position is between $63,000 and $70,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• Home office stipend
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

California Applicants: Review our CPRA Privacy Notice here.