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Client Service Account Manager

Remote-United States

 

Department: Client Services

Role: Account Manager (2-3 years' experience)

 

Role Overview

The remote Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high‑quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience.

Operating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently.

As an agency implementer, the AM connects the dots between client needs and internal execution. They manage day‑to‑day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish.

Key Responsibilities

Day-to-Day Client Support & Communication

  • Serve as a primary point of contact for routine client needs and questions.
  • Support preparation of materials for client-facing meetings
  • Prepare and deliver regular status updates, timelines, and follow‑ups for the client.
  • Ensure client requests and priorities are documented clearly and routed to the right internal partners.
  • Maintain consistent follow-up and clear communication to reinforce reliability and transparency

Internal Project Coordination (in Partnership with PM)

  • Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables.
  • Track progress of all tasks, ensuring internal teams stay aligned and deadlines are met.
  • Flag risks early and support the Account Lead/Director in issue‑resolution.

Campaign Execution Support

  • Support the planning and execution of media and marketing deliverables.
  • Review materials (presentations, briefs, reports) for accuracy and client alignment.
  • Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables.

Relationship Building

  • Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs.
  • Build rapport with day‑to‑day client contacts through responsiveness and reliability.
  • Support the Account Lead/Director in preparing materials for more senior‑level discussions.
  • Help maintain strong agency–client communication by ensuring transparency and consistent updates.

 

Quality Assurance & Operational Excellence

  • Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards.
  • Partner with PM to maintain internal workflow discipline and team alignment.
  • Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps).

 

Financial Tracking & Administrative Support

  • Assist with budget tracking, estimate/fee requests, and forecasting inputs.
  • Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints.
  • Support the Account Lead/Director in compiling materials for QBRs or financial reviews.

 

Insights & Growth Awareness

  • Monitor client business trends, competitive activity, and campaign performance.
  • Surface observations or potential opportunities to the Account Lead/Director.
  • Support drafting POVs or light strategic input when appropriate

What Success Looks Like in This Role

  • Clients feel supported and confident in day-to-day account management.
  • Client priorities are clearly translated to internal teams with minimal confusion.
  • Financials and scopes are well tracked, with risks surfaced early.
  • Work flows smoothly between Client Services and Project Management.
  • The AM is seen as dependable, proactive, and steadily growing in strategic contribution.

Education & Qualifications

  • Bachelor's degree from a four-year college or university, degree or concentration in marketing, communications, business, or advertising preferred; or equivalent combination of education and experience.
  • 2–3 years of experience in a digital advertising, media, or marketing environment.
  • Experience managing day-to-day client communications and project workflows.
  • Strong organizational and coordination skills; comfortable juggling multiple workstreams.
  • Foundational understanding of scopes, budgets, and financial tracking.
  • Clear, professional communicator (written and verbal).
  • Collaborative mindset with the ability to work effectively across disciplines.

 

Why Join Us?
At Underscore Marketing, we value our team and invest in their success. We offer competitive compensation and benefits, including health coverage, retirement plans, paid time off, and professional growth opportunities. Our goal is to ensure you feel supported both personally and professionally while contributing to meaningful work in a dynamic, collaborative environment.

Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results. 

Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. 

If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. 

Equal Employment Opportunity Statement
Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.

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