Back to jobs
tags.new

Vice President, Client Services

Remote-United States

Department: Client Services  

Role: Vice President (12-15 years experience) 

 

 

Role Overview 

The Vice President, Client Services, is responsible for leading the strategic direction, growth, and overall health of key client relationships. This role oversees a portfolio of high-value accounts, drives profitable growth, and ensures exceptional client experiences through proactive, consultative partnership. 

As a senior leader, this individual builds and mentors high-performing teams, fosters cross-functional alignment, and positions the agency as a trusted strategic partner. Success in this role requires anticipating client needs, driving business impact beyond expectations, and consistently delivering value that strengthens long-term partnerships. 

Key Responsibilities 

Client Growth & Portfolio Leadership 

  • Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention 
  • Identify and execute opportunities for organic growth, including upselling and cross-selling services 
  • Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization 
  • Participate in high-level client negotiations and strategic discussions 

Client Partnership & Strategic Leadership 

  • Build and maintain senior-level client relationships, serving as a trusted advisor 
  • Anticipate client needs and deliver proactive, insight-driven recommendations 
  • Ensure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction 

Cross-Functional Collaboration 

  • Partner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment 
  • Drive a customer-centric mindset across the organization 
  • Identify opportunities to improve processes, efficiency, and overall client delivery 

 

Team Leadership & Talent Development 

  • Lead, mentor, and develop a high-performing Client Services team 
  • Create and manage talent plans aligned to client needs and business goals 
  • Establish clear performance expectations, provide ongoing coaching, and support career development 
  • Recruit and onboard top talent 

Business Development 

  • Contribute to new business efforts including research, strategy development, and pitch support 

What Success Looks Like in This Role 

  • Sustained profitable growth and retention across assigned accounts 
  • Strong, trusted relationships with senior client stakeholders 
  • Demonstrated expansion of services and increased account value 
  • High levels of client satisfaction and loyalty 
  • Well-developed, engaged, and high-performing teams 
  • Seamless cross-functional collaboration resulting in efficient, high-quality delivery 
  • Meaningful contribution to broader agency growth and new business success 

Required Knowledge and Skill Set 

  • Deep expertise in client services, account management, and agency operations 
  • Strong business acumen with the ability to manage revenue, profitability, and forecasting 
  • Strategic thinking with the ability to translate client needs into actionable growth plans 
  • Advanced relationship-building and client partnership skills 
  • Proven ability to lead, coach, and scale high-performing teams 
  • Expertise in negotiation, upselling, and organic growth strategies 
  • Excellent communication and influencing skills across all levels 
  • Strong understanding of industry trends, market dynamics, and emerging technologies 
  • Ability to operate effectively in a fast-paced, complex environment 

Qualifications 

  • 12–15+ years of agency experience in client services, account management, or related roles 
  • Demonstrated success managing complex accounts and driving revenue growth 
  • 8+ years of people leadership experience 
  • Experience in media and/or life sciences preferred 
  • Proven track record of building strong client relationships and delivering business impact 
  • Willingness to travel as needed based on client requirements 

 

Why Join Us?
At Underscore Marketing, we value our team and invest in their success. We offer competitive compensation and benefits, including health coverage, retirement plans, paid time off, and professional growth opportunities. Our goal is to ensure you feel supported both personally and professionally while contributing to meaningful work in a dynamic, collaborative environment.

Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results. 

Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. 

If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. 

Equal Employment Opportunity Statement
Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Underscore Marketing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.