Patient Intake Specialist (Remote)
Location: Remote (U.S.-based)Employment Type: Part-Time/Full-TimeCompensation: $20/hour plus substantial admin-based performance bonuses Schedule: Flexible, up to 40 hours/week. Particular focus on team members who can work in the afternoons and evenings EST (1pm - 9pm) as well as on the weekends.
About Understood Care
Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.
About the Role
As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in. For this role we are looking for an intake specialist who will be interested in working afternoon and weekend hours.
Please note this is a 1099 contractor role with the possibility of transitioning to a full time, W-2 role.
What You’ll Do
Answer incoming phone calls from patients
Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
Document intake findings in internal systems
Coordinate smooth handoff to MDs/NPs and Care Advocates
Follow up to ensure onboarding is completed and successful
What You’ll Bring
3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
Knowledge of Medicare and the U.S. healthcare system
Strong organizational skills and attention to detail
Excellent communication and rapport-building abilities
Comfort using EHRs, CRMs, and digital health tools
Passion for equitable care and supporting underserved populations
Bilingual language skills (Spanish, Mandarin, etc.) a plus
Why You’ll Love Working Here
Mission-driven, patient-first culture
Opportunity to grow with a fast-paced, compassionate startup
Paid administrative time and training
Remote flexibility with a supportive team environment
