Back to jobs

VP of Operations

Omaha, Nebraska, United States

About the role: 

The VP of Operations reports directly to Unison’s President. With authority stretching over all our operational teams. The VP of Operations responsibilities include meeting and exceeding origination goals and revenue targets, formulating policies, managing daily operations, and planning how both material and human resources are to be utilized to help Unison our aggressive growth goals. They will embrace the power of data and analytics to optimize processes and improve our homeowner pipeline performance while leading in a hyper-growth environment. Responsibilities and team reporting may change to align to the expertise and skill of the hired individual.

This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office. 

 

Responsibilities: 

  • Oversight of the operational teams performing repeatable, highly measurable activities that contribute to origination in all locations:
    • Sales (Mortgage Origination)
    • Mortgage Fulfillment (Underwriting, Processing, Fulfillment)
    • Asset Management (Customer-facing Account Management, Asset Protection)
    • Acquisitions (Investment Processors, Quality Control, and Post Closing) processing, QCing, and closing our transactions
  • Develop, implement and manage key operational KPIs and dashboards that provide insights into pipeline performance and activity
  • Contribute to the achievement of the company’s origination targets by meeting the productivity, quality, and conversion targets associated with the above teams
  • Proactively identify opportunities for process improvement and work closely with stakeholders throughout the company to implement change
  • Business owner for operational systems such as contact center, phone, email, and IVR
  • Develop overall staffing plan to achieve KPIs
  • Train, onboard, and mentor team members
  • Act as the site lead for our Omaha location by:
    • Assisting with Omaha based staffing through building recruiting pipelines, our local brand, and representing us in the community
    • Manage Omaha facilities and site set up
    • Manage budget for areas of responsibility
    • Serve as a member of the company’s senior leadership team, participating in quarterly business reviews, the President’s weekly meetings, periodic senior leadership meetings and other activities as assigned

 

About you: 

While each team will have its specific goals and mandates, the VP of Operations’ main focus will remain within Sales, Underwriting, and Investment Processing. and your experience includes:

  • Minimum of 10 years of operations experience including at least 5 years of management experience. Preference in Mortgage, Real Estate, Fintech, startup, or proptech experience is a plus.
  • Experience building and maintaining relationships with title companies
  • Ensuring Unison’s underwriting team adheres to all policies and procedures to protect our assets
  • Demonstrated success of leading, implementing, and scaling growth initiatives driven by analytics
  • Strategic Vision with ability to execute, measure results and demonstrate progress
  • Impeccable judgment and ability to make sound decisions in a fast-paced environment 
  • Well-organized, strong communication skills and ability to lead and influence direct and indirect reports with high motivation for continuous improvement
  • Experience using technology platforms (such as Mode or Tableau, Google Drive, Salesforce, Slack and Google Meet or other similar systems).

 

Why join us? 

The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.

Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.

 

About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.

The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.

Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.

 

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.







Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Unison’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.