Telesales Team Leader

At Unispace, we create spaces that empower people and businesses to thrive. We are a global design-build partner delivering workplace and life sciences projects for some of the world’s most innovative brands.

With over 500 people across four continents, we bring together strategy, design, project management, and delivery into one seamless experience. Our integrated approach enables us to move with agility, solve complex challenges, and deliver meaningful outcomes for our clients.

Our people are at the centre of everything we do. We foster a collaborative, inclusive culture that values curiosity, accountability, creativity, and continuous improvement. We believe diverse perspectives strengthen our teams and help us create better experiences for our clients and each other.

At Unispace, you’ll have the opportunity to contribute to impactful projects, work alongside talented global teams, and grow your career in an environment that encourages innovation and new ideas.

Role Profile:
Our US Client Solutions team is looking for a Telesales Team Leader to join our growing team. Reporting directly to the Head of Sales, US, you will lead a dedicated team of Business Development Executives focused on outbound calling, prospect engagement, and generating high-quality leads for our US Account Developers. In this key operational leadership role at the top of the sales funnel, you will drive execution of our US telesales strategy, refine outreach workflows, and ensure your team consistently identifies the right target accounts across US commercial markets, initiates meaningful conversations, and sets qualified meetings. You see outbound outreach as a primary business driver, working hand-in-hand with US Account Developers, Regional Client Partnerships, and Marketing teams to fuel pipeline growth and elevate our brand presence across target US regions.

Responsibilities Include (but are not limited to

• US Team Leadership & Coaching: Lead, mentor, and motivate a high-performing team of Business Development Executives focused on US market outbound calling, prospect engagement, and opportunity creation.
• Campaign Execution & Pipeline Growth: Execute targeted telesales campaigns across US commercial workplace sectors to drive qualified leads and set high-value meetings for US Account Developers.
• Performance Management & Daily Oversight: Establish and track daily/weekly KPIs around call volume, connection rates, and meeting conversions, providing real-time coaching, call reviews, and feedback.
• Playbooks & Messaging Alignment: Refine call scripts, value propositions, objection-handling guidelines, and outreach sequences tailored specifically to US corporate decision-makers and regional market dynamics.
• Cross-Functional Collaboration: Partner closely with US Account Developers, Regional Client Partnerships, and Marketing teams to align messaging, optimize campaign flow, and ensure seamless lead handoffs.
• CRM & Data Integrity: Monitor and optimize CRM usage (Salesforce/HubSpot) to ensure data accuracy, precise lead tracking, activity reporting, and actionable insights for sales leadership.
• Targeting & Account Qualification: Ensure the team targets key US industries, strategic accounts, and C-suite decision-makers while maintaining rigorous qualification standards for passed opportunities.
• Onboarding & Skill Progression: Support the recruitment, onboarding, and continuous professional development of junior BD Executives, building a strong talent pipeline and fostering a culture of persistence and excellence.

What Experience You'll Need

• Telesales Team Leadership: Proven track record of supervising, coaching, or leading inside sales or outbound business development teams within B2B or professional services.
• US B2B Market Expertise: Deep understanding of the US commercial market, outbound lead generation tactics, appointment setting, and decision-maker engagement in corporate organizations.
• Outbound Strategy & Scripting: Hands-on experience developing effective call strategies, tailored pitch frameworks, objection handling, and lead qualification workflows.
• Pipeline & CRM Proficiency: Solid knowledge of B2B sales pipelines and hands-on experience using modern CRM systems and sales engagement tools (Salesforce, HubSpot, etc.
• Coaching & Communication Skills: Strong ability to coach, motivate junior sales talent, elevate call quality, and collaborate effectively with internal sales and marketing stakeholders.
• Resilience & Drive: High energy, adaptability, and resilience to thrive and drive results within a fast-paced, target- driven commercial environment.

What We Offer:
In return, you will receive a very ccompetitive salary, strong commission scheme, and a generous benefits package. This includes a 401k, Generous PTO allowance, and career growth opportunities across our network. Unispace Group values its leaders and offers extensive rewards and recognition, professional career development, and a comprehensive Employee Value Proposition program focused
on physical and mental well-being.

We embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-studio collaboration with remote work flexibility.

The statements in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodations throughout the recruitment process and employment lifecycle where required by applicable law.

Inclusion & Diversity

At Unispace, we believe diverse perspectives strengthen our teams, our culture, and the work we deliver for our clients. We are committed to fostering an inclusive workplace where everyone is treated with respect and has the opportunity to thrive.

Employment decisions are based on qualifications, merit, and business needs, in accordance with applicable local laws and regulations.