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Resource Operations Senior Manager

Brooklyn, NY

Who We Are

We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. 

We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. We’re unapologetically ambitious! 

We are looking for a Resource Operations Senior Manager to join Translation!


What You'll Do

In this role, your primary objective is to efficiently manage and allocate resources across all agency projects by ensuring optimal casting while balancing team capabilities and availability, project requirements, timelines and budgets. You will foster a dynamic and high-performing work environment by strategically assigning the right resources to the right tasks, minimizing project bottlenecks, and maximizing resource utilization. By closely collaborating with project managers and stakeholders, you will ensure that resource needs are met, deadlines are adhered to, and project goals are achieved with creative excellence and operational efficiency upheld.

  • Partner with department leaders and the new business team to strategically match talent to projects and pitches, ensuring the right mix of skills and expertise to drive successful outcomes
  • Regularly identify new/potential freelance talent as well as refresh our current freelance roster in addition to onboarding and offboarding of all UMT freelancers across disciplines
  • Schedule and run weekly allocations meetings as well as any other check in meetings as needed in order to properly align on and solve resourcing challenges and requests.
  • Strategically partner with the agency leaders to ensure talent is properly set up to support the business goals and objectives of the organization
  • Coach and advise employees on talent policies & processes, inclusive of talent planning, development, and resource management to promote a culture of continuous growth and development in the business.
  • Act as a change agent to assist the business and employees through times of change.
  • Recommends and implements opportunities to improve and align processes to better enhance the employee experience.
  • Partner  with Talent Acquisition and the People Team to build an engaging, and positive employee experience from application to alumni.
  • Build and maintain the resource management library of tools of documents to ensure we are able to identify and utilize our resources quickly and efficiently.
  • Learn about skill sets, passions and past clients as well as build solid working relationships with talent across all disciplines across UMT.

Knowledge, Skills and Abilities

  • Demonstrate, evangelize and live the core values of Translation. 
  • Possess and deliver excellent written and verbal communication skills, demonstrating the ability to present thoughts clearly, accurately, and succinctly.
  • Incorporate the passion, excitement and experience of one’s MINOR in relevant ways that inform the quality and output of agencies deliverables.
  • Be a model example of adherence to agency processes and bring the broader team along.
  • Should be flexible/adaptable with strong conflict resolution skills
  • Possess and encourage high degrees of initiative, drive, energy, accountability, creativity and maturity.

Minimum Qualifications

  • Possess excellent time management, organization and prioritization skills.
  • Proven ability to quickly and effectively adapt to change and move at the “speed of culture”.
  • The ability to work independently and sometimes with minimal supervision/oversight.
  • 7+ years of agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc. 

Preferred Qualifications

  • Have the proven ability to work under tight deadlines and handle pressure, while consistently paying attention to accuracy and quality of work.
  • Proven ability to quickly and effectively adapt to change and move at the “speed of culture”.
  • Digitally savvy; MUST be skilled in Google and Microsoft Office suite (Mac OS).
  • Flexibility (when needed) in working hours as we service offices on both coasts and projects/teams internationally.

About UnitedMasters, Inc.

UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Salary Hiring Range: $110,000 - $130,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.  We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. 

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.  If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range above is for the NY/CA.  As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.

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