Senior Director, Enterprise Accounts

United States

About the Role: 

 As the Senior Director, Sales Enterprise Accounts at Unite Us, you will lead our strategic customer engagement efforts, driving value creation and revenue growth for assigned enterprise accounts. This role blends strategic account management, business development, and team leadership to ensure customer success and long-term partnership. You will leverage your expertise in relationship building with key stakeholders to strengthen and expand the adoption of the Unite Us platform and achieve ambitious sales quotas and retention targets.

What You'll Do:

  • Drive overall long-term strategic growth within assigned accounts, balancing account management and new business development
  • Develop a roadmap for the account aligned to customer objectives and integrate the appropriate different Unite Us business units
  • Build account plans for your named accounts that align with Unite Us strategy and identify key decision makers, regional approaches, buying processes, current investment, product utilization and new revenue opportunities
  • Promote customer satisfaction through key stakeholder relationships
  • Oversee client queries and develop innovative solutions for complex problems
  • Manage and develop an enterprise account management team to meet Net Revenue Retention (NRR) targets
  • Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to meet customer business objectives efficiently, and be the voice of the customer to provide visibility and/or escalations
  • Share Unite Us value proposition for existing and/or new customers

You’re a great fit for this role if:

  • 10+ years of customer- facing professional experience, ideally in sales or revenue generating account management
  • Experience selling into state government and/or Healthcare organizations 
  • Demonstration of revenue achievement exceeding quota
  • Ability to be the company’s subject matter expert
  • Experience in Saas solutions or within the Healthcare and/or government market
  • Ability to navigate large organizations’ landscape to maintain and expand relationships at all levels
  • Experience in the full-cycle management of a key account through renewal phase with a successful increase in contract value through add-ons and/or upsells
  • Excellent communication, relationship-building, and negotiation skills
  • Ability to strategize with a large extended team
  • Ability to work in a fast-paced, high-pressure environment and adapt to changing business needs

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

  • This position is remote, U.S.-based
  • The target pay range for this role is: $170-200K with the addition of variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
  • This position may require 50% travel
  • All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

 

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