Back to jobs

Sales Administrator

Remote (Europe)

Location: Europe / UK – 100% Remote

Department: Sales Operations

Reports to: Director of Sales Operations

The Sales Administrator is a critical link in our Hardware and Plug In sales, responsible for the end-to-end lifecycle of customer orders. This role requires a "puzzle-solver" mentality—balancing customer demand with shifting inventory availability. The ideal candidate will act as the primary liaison between our retail partners, the sales field, supply chain and our warehouse, ensuring that our communication and execution remain world-class.

Responsibilities

  • Order Management & Retail Compliance:
    • Accurately enter, schedule and process high-volume purchase orders (POs), ensuring strict adherence to specified shipping instructions and incoterms.
    • Resolve discrepancies between customer POs and NetSuite records with regards to products and pricing.
  • Inventory Allocation & Backorder Strategy:
    • Manage allocation during supply shortages.
    • Proactively monitor "In-Stock" vs. "Backordered" status, performing daily reconciliations to ensure logical priority of shipments.
    • Collaborate with the Planning and/or Forecasting team to provide feedback on regional demand trends in Europe/UK.
  • Logistics & Warehouse Liaison:
    • Proactively schedule releases to the 3PL (Third Party Logistics) using whole order logic/consolidated orders when appropriate.
    • Liaise with 3PL when assistance is needed.
  • Customer & Sales Support:
    • Act as the "voice of the company" for customers regarding order status, tracking, and returns.
    • Manage the new customer onboarding process as it relates to Purchase Order acceptance.
    • Utilize all specialized pricing strategies within NetSuite.
    • Process rebate and price protection requests
    • Assist Sales Team in special projects

Qualifications

  • Technical Proficiency: Advanced knowledge of NetSuite (strongly preferred) or similar Tier 1 ERP/MRP systems. High proficiency in Excel (VLOOKUPs, Pivot Tables) is required for managing large order sets.
  • Retail Channel Expertise: Understanding of the retail supply chain, including Chargeback Management, Vendor Portals (e.g., Amazon Vendor Central), and EDI workflows.
  • Communication: Fluent in English (Written/Verbal). Proficiency in German, French, or Spanish is a significant advantage for the European market.
  • Problem-Solving: Proven ability to navigate "Stock-Out" scenarios with grace, offering customers alternative SKUs or realistic lead-time expectations.  Capability to investigate the root cause of issues, correct them and advise mitigation strategies going forward.
  • Regulatory Knowledge: Familiarity with VAT requirements for cross-border shipments within the EU and between the UK/EU is a plus.

Education & Experience

  • Minimum 3–5 years in Sales Operations, Order Management, or Wholesale Distribution.
  • Bachelor’s degree in Business, Supply Chain, or related field preferred, or equivalent vocational experience.

UA Mission:  We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love. 

UA Vision:  In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.

Create a Job Alert

Interested in building your career at Universal Audio? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Universal Audio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.