Back to jobs

Senior Business Systems Analyst

Scotts Valley, California

Department: Business Applications

Location: Scotts Valley, CA (Hybrid) - We are also open to candidate located in the pacific time zone.  

At Universal Audio, you will serve a crucial role in the Business Applications team by supporting major digital transformation initiatives and driving operational excellence throughout the organization. Your analytical skills and ability to connect big picture goals to detailed business and technical requirements will play a significant role in positioning Universal Audio for continued growth as a leader in the music products industry.

Responsibilities

  • Collaborate with external/internal customers and stakeholders to analyze information and business needs to deliver functional and technical requirements to applications development teams.
  • Deliver solutions that successfully translate desired business outcomes.
  • Identify business process best practices and work with key stakeholders to deliver process improvements.
  • Conduct prototypes, develop functional specifications and data mapping in Netsuite and integrated 3rd party applications
  • Lead test plan development, execution and UAT/demo coordination
  • Gather requirements using interviews, document analysis, requirements workshops, surveys, use cases, data, and workflow analysis.
  • Deconstruct high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Investigate processes and performs root cause analysis for incidents and problems.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Retrieve and analyze data from multiple sources to create reports and present them for use by the business functions. Provide primary support for daily reporting and respond to ad hoc informational requests
  • Assist with system configuration - fields, workflows, roles/permissions, rules, reports, and dashboards.
  • Act as the liaison between the business functions and technology teams.
  • Support IT compliance requirements, such as SOX, information security, GDPR and others.
  • Train the IT team & business users as needed on any new features/functionality being introduced
  • Resolving product issues by opening, updating, and escalating service tickets with product vendors
  • Proficiency in using AI tools, such as Claude or ChatGPT, would be a significant plus

 

Qualifications

  • Strong analytical and problem-solving skills.
  • Highly collaborative individual with the ability to thrive in a deadline-oriented environment.
  • Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment.
  • Exposure to working with SLA’s, Change Control processes, and project tracking systems such as Jira.
  • Strong organizational, communication and interpersonal skills.

 

Education/Experience

  • Bachelor’s Degree or equivalent work experience.
  • 5+ years Business Analyst experience
  • 5+ years experience supporting accounting operations in manufacturing and software subscriptions domains
  • Hands-on Experience in leading SaaS / Cloud solutions such as NetSuite, Avalara, Shopify, BOOMI etc.
  • Strong blend of business sense and process knowledge: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable
  • Multi-tasking prioritization expertise; Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
  • Ability to communicate effectively with all levels of an organization and interact with cross-functional teams
  • Experience working with an Onsite / Offshore model is preferred
  • Well-versed with tools/systems/processes to comply with various regulations and governance such as SOX
  • Proven experience in implementing / using AI agents to solve complex problems

UA Salary Range of Pay:  $160,000 - $180,000

Base salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire.

UA offers competitive benefits:  Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.

UA Mission:  We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.

UA Vision:  In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Create a Job Alert

Interested in building your career at Universal Audio? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Universal Audio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.