Dynamics 365 Business Analyst

Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers’ ever-changing needs. We secure the facilities and networks of the world’s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients.

We are seeking an experienced Enterprise Resource Planning (ERP) Systems Business Analyst, specifically for Dynamics 365, to join our team. You will play a critical role in our organization’s digital transformation journey. We are looking for proven expertise in Customer Engagement (CE), Finance and Supply Chain (FSC), Dual Write integration, and Power Automate. The ideal candidate will bridge business and technical teams, ensuring the successful delivery and optimization of Dynamics 365 (our ERP) solutions, across multiple business domains.

Responsibilities include but are not limited to the following:

• Analyze, document, and refine business processes and requirements in close collaboration with stakeholders, focusing on Dynamics 365 CE and FSC modules
• Gather and translate functional and non-functional requirements into clear specifications for Dynamics 365 and related Power Platform solutions
• Stay current with the latest Dynamics 365, Power Platform, and integration best practices. Recommend solutions that enhance communication and automate transactions to customers and vendors.
• Lead and support the design, configuration, and customization of Dynamics 365 CE and FSC, ensuring alignment with business needs for current and future acquisition activity.
• Implement and manage Dual Write integrations to enable seamless, bidirectional data flow between Dynamics 365 CE and FSC, ensuring data consistency and process efficiency
• Develop, automate, and optimize business processes using Power Automate and related Power Platform tools
• Conduct gap analysis, recommend process improvements, and drive digital transformation leveraging Dynamics 365 and Power Platform capabilities
• Create and maintain comprehensive documentation, including business requirements, use cases, process flows, user stories, and integration mappings
• Support solution testing, user acceptance testing (UAT), and end-user training to ensure successful adoption of new features and integrations
• Provide ongoing support, troubleshooting, and enhancements for Dynamics 365 solutions, including monitoring Dual Write integrations for data integrity and performance
• Performs other duties as assigned.

Minimum Qualifications:

• Minimum 3 years of experience as a Microsoft Dynamics 365 Business Analyst, with hands-on involvement in CE and FSC modules
• Demonstrated experience with Dual Write integration between Dynamics 365 CE and FSC, including setup, customization, and troubleshooting
• Strong working knowledge of Power Automate for process automation and integration within the Dynamics 365 ecosystem
• Experience in gathering requirements, process mapping, and developing functional design documentation
• Ability to configure and customize Dynamics 365 CE for various departments (including Sales, Operations and Service) and FSC modules to meet business requirements.
• Strong analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Experience supporting solution testing, deployment, and user training
• Detail-oriented, self-motivated, and able to work independently or as part of a multidisciplinary team.
• Ability to travel occasionally, as needed to NY or VA.
• Ability to obtain a Security Clearance required 

Skills and Competencies

• Experience with Power BI and other reporting tools.
• Experience in a field service industry for on-site and installation services is a plus.
• Microsoft Dynamics 365 certifications (CE, FSC, Power Platform)
• A positive can-do attitude and team player.
• Results driven and problem solver.
• Ability to adapt in response to needs and shift gears in a constantly changing environment.
• Excellent interpersonal and communication skills.
• Dedicated professionalism with the ability to respond promptly and accurately to business needs.