Back to jobs
New

Senior UX Designer - Customer Experience & Education

Remote

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Senior UX Designer, Customer Experience & Education is responsible for designing and evolving Unlock’s customer-facing digital experiences across web and mobile. This includes experiences spanning discovery, education, onboarding, application entry points, experimentation surfaces, and post-engagement interactions. Applies strong end-to-end product thinking, operates effectively in ambiguity, and moves fluidly across problem spaces as business priorities evolve. Primary focus is customer experience and contribute where high-impact UX work exists, partnering with Product, Growth, Engineering, Analytics, and Marketing to improve clarity, trust, and conversion across the product. 

What you'll do

  • Design and iterate on customer-facing web and mobile experiences across marketing surfaces, calculators, onboarding flows, and application entry points. 
  • Partner with Product and Data to support experimentation and A/B testing, translating hypotheses into testable UX variations. 
  • Identify friction and opportunity across the customer journey using a combination of qualitative research and quantitative data. 
  • Produce wireframes, prototypes, journey maps, and interaction flows that prioritize clarity, trust, and ease of use. 
  • Clearly communicate complex financial concepts in a way that is intuitive, compliant, and customer-friendly. 
  • Collaborate closely with Engineering to ensure responsive, performant, and accessible implementations. 
  • Work with Analytics to define success metrics, interpret experiment results, monitor the funnel and inform iteration. 
  • Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed. 
  • Help establish and evolve UX standards and patterns while allowing room for rapid iteration and experimentation. 

What we're looking for

  • 3–8 years of professional UX design experience, focused on consumer-facing digital products (web and mobile). 
  • Strong expertise in interaction design, user flows, and journey design. 
  • Experience supporting experimentation, optimization, or data-informed iteration. 
  • Ability to synthesize research, analytics, and stakeholder input into clear design decisions. 
  • Experience designing mobile-first and responsive experiences. 
  • Proficiency with design and prototyping tools (Figma preferred). 
  • Strong communication and collaboration skills across Product, Engineering, Growth, and Analytics. 
  • Comfort operating in a fast-paced environment where priorities can shift. 
  • Interest in leveraging AI tools in the design process. 
  • PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.  
  • Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions 
  • Ability to work in a high-growth, dynamic environment. 

Preferred Qualifications 

  • Bachelor’s degree in UX, HCI, Interaction Design, or related field. 
  • Familiarity with CRO concepts, behavioral design, and customer acquisition funnels. 
  • Experience working with product analytics tools (e.g., Heap, GA, Amplitude).  
  • Experience designing for fintech or other regulated consumer products. 
  • Understanding of accessibility standards (WCAG). 
  • Experience designing educational tools, calculators, or pricing explanation experiences. 

What we offer

  • Dynamic and inclusive work environment that fosters innovation and growth
  • Competitive compensation package
  • Ongoing professional development and career advancement opportunities
  • Flexible work arrangements and a strong emphasis on work-life balance 

Target base compensation is $127,500 - $135,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Create a Job Alert

Interested in building your career at Unlock Technologies, Inc.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Unlock Technologies, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.