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Business Operations Manager

Remote

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Business Operations Manager drives operational effectiveness, scalability, and customer experience across Unlock’s Operations organization. This role works closely with Operations leadership, particularly Sales and Fulfillment, to identify high-impact challenges, design data-informed solutions, and lead cross-functional execution. The Business Operations Manager shapes operating models, systems, and processes that enable sustained performance at scale.  

What you'll do

  • Lead high-impact, cross-functional initiatives that drive measurable improvements in conversion, productivity, and revenue while balancing constraints with legal, regulatory, and operational reality. 
  • Partner with Sales leadership to define and optimize core sales motions including lead assignment, routing, capacity planning, enablement (touch patterns, scripting, and skill development), pipeline hygiene and management, and performance management . 
  • Own the identification, design and execution of process and system improvements across Fulfillment that increase operational efficiency, reduce friction and materially improve the homeowner experience. 
  • Define the business requirements and guide the implementation of Sales technology and tooling, including CRM, telephony, and enablement platforms, in close collaboration with Product and Technology.  
  • Develop and maintain a deep, data-driven understanding of customer, sales, and operational experiences, translating insights into concrete recommendations that influence strategy, process design, and product direction. 
  • Educate and influence stakeholders with data-driven evidence, including Operations leadership with respect to organization-wide metrics, processes, or product direction. 
  • Work with other departments (Marketing, Product, Legal, Operations etc.) to ensure alignment and effective collaboration. 

What we're looking for

  • 5+ years of experience in business operations, strategy & operations, sales operations, or a similar role requiring ownership of cross-functional initiatives and data-driven decision making. 
  • Proven experience managing and implementing sales enablement tools and platforms (e.g., Outreach, Gong, Highspot, Groove).  
  • Must have experience in building data dashboards for different departments.
  • Proficiency with CRM systems (Salesforce, Hubspot), sales automation tools, and data analytics platforms.  
  • Strong analytical and reporting skills, with proficiency in Excel and experience with CRM and BI tools 
  • Excellent communication skills, with the ability to tailor messaging and training content to suit diverse audiences. 
  • Advanced proficiency in Microsoft Office and related software, with strong skills in organizing, analyzing, and presenting information clearly. 
  • Ability to work effectively in a fast-paced, collaborative environment, adapting quickly to changing priorities and business needs. 

Preferred Qualifications 

  • Bachelor's degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience. 
  • Direct experience with Home Equity Agreements or similar financial products. 
  • Understanding of regulatory standards within the real estate and financial services industries. 
  • Advanced skills in data analysis tools (e.g., SQL, Tableau) and CRM platforms. 
  • Experience working within a high-growth environment. 
  • Bachelor’s degree from an accredited university 

What we offer

  • Discretionary time off for rest and recharge
  • Comprehensive health plans covering medical, dental, and vision, fully funded by us
  • 4% employer match to your 401(k) contributions
  • Dynamic and inclusive work environment that fosters innovation and growth
  • Ongoing professional development and career advancement opportunities
  • Flexible work arrangements and a strong emphasis on work-life balance

Target base compensation is $110,000-$120,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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