Associate, Fulfillment

About Unreal

We're on a mission to unjunk the world, starting with our favorite food group: CHOCOLATE.

Our story began when two kids who loved candy got tired of being told they couldn't eat it. All their favorites were filled with artificial ingredients, excess sugar, and stuff they couldn't pronounce. Why did something that tasted so good have to be so bad for them? OR DID IT?

That question inspired our mission: to unjunk the world. Unreal was born, and it sparked a ripple of change. With real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste, those kids proved that better was possible (and, well, better).

Today, we're shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.

Job Summary

We are seeking a detail-oriented and initiative-driven Associate, Fulfillment to join our team. In this role, you will be responsible for supporting customer relationships by accurately processing purchase orders, managing order details, and ensuring timely execution from order receipt through shipment release. The mission of this role is to serve as the primary point of contact for customers for order processing. 

This role serves as a key point of contact for customers at the retailer and distributor level, communicating in a timely, professional, and courteous manner to address order-related questions, changes, or issues as they arise. The Associate, Fulfillment will also work cross-functionally with internal teams to ensure order accuracy and visibility while maintaining high standards of service.

The Associate, Fulfillment will be a vital member of the Unreal Supply Chain Operations team and report to the Senior Manager of Fulfillment and Logistics.

What You’ll Do

• Enter, process, and acknowledge orders from all customers through use of EDI software and Netsuite.
• Serve as the primary day-to-day contact for customers regarding order status, changes, and inquiries.
• Review orders for accuracy against customer requirements, including item setup, quantities, pricing, MOQs, and requested ship dates.
• Manage finished goods allocation by ensuring orders align with retailer date code and shelf-life requirements.
• Coordinate internally with cross-functional partners (Sales, Planning, Customer Experience) to resolve order discrepancies or constraints.
• Support the Sales team during new item launches, promotions, and special programs by ensuring orders are set up correctly and executed smoothly.
• Maintain accurate order records and documentation to support billing, reporting, and customer audits.
• Develop a strong understanding of Unreal products and customer requirements to provide clear, accurate guidance to buyers.
• Proactively identify opportunities to improve order accuracy, efficiency, and the overall order-to-cash process.

Who You Are

• 1–2 years of experience in customer service operations or a similar role within Fulfillment, Supply Chain, or Operations (CPG industry experience preferred).
• Strong verbal and written communication skills with a proven ability to build and maintain relationships with internal and external partners.
• Excellent organizational and time management skills, with a high level of attention to detail and accuracy.
• Demonstrates effective problem-solving skills, with the ability to think outside the box, assess information, and execute solutions.
• Delivers a thoughtful, proactive, and personalized approach to customer interactions while working efficiently to resolve issues.
• Experience with ERP systems (e.g., NetSuite, SAP, Oracle) and proficiency in Excel.
• Possesses a strong interest in the natural food industry and providing better-for-you alternatives to consumers. 
• Comfortable working independently and cross-functionally in a fast-paced environment. 
• Maintains a growth-oriented mindset, is receptive to feedback, and possesses a strong sense of accountability.
• Bachelor's degree in Supply Chain Management, Business, Logistics, or related field preferred.

While Unreal’s culture is remote-first, our team highly values occasional in-person collaboration. As a result, Unreal team members get together for departmental and company-wide events a few times per year. Employees at Unreal are expected to attend apart from extenuating circumstances.

The base compensation range for this position is between $60K - $70K annually. This position is also eligible for a 10% bonus. The salary range listed reflects the minimum and maximum target for new hire salaries for this position. Individual compensation is determined by additional factors, including role-related experience and relevant education and certifications. Bonus payout is pro-rated to start date. Employees must be employed by September 30 of the calendar year to be eligible for bonus for that calendar year. 

What We Offer

At Unreal, we are dedicated to providing our employees with a comprehensive array of benefits and perks that resonate deeply with our Core Values. We believe in nurturing our team members, ensuring they feel supported and valued, and enabling them to bring their best selves to work. Below, you'll find an overview of what each Unreal employee enjoys.

• Competitive salary and bonus
• Unlimited PTO & all federal holidays off
• Health, Dental, and Vision insurance - employee premiums are 100% covered,  dependent premiums covered at 60% 
• Health Reimbursement Account
• 401(k) with company match (eligible to participate after 6 months from hire)
• Up to 18 weeks Paid Parental Leave
• Paid Caregiver, Medical, & Bereavement Leave
• Tuition Reimbursement & Professional Development Stipend
• Wellness Stipend
• Monthly Home Office Stipend
• Coworking Stipend for remote employees
• Donation Matching Program
• Paid Volunteer Days
• Unlimited chocolate
• Great teammates and team culture - including department & team events
• Exposure to exciting opportunities at a rapidly growing brand!

Our Core Values

At Unreal, our values guide everything we do:

Do The Right Thing

By our consumers, our retailers, our farmers, our partners, and our world. Integrity is everything.

Endlessly Pursue Better

Challenge the status quo, sweat the small stuff, and don’t settle.

Always a Teacher, Always a Student

We share what we know while staying open to what we don’t.

Radiate Good Vibes

This is a biggie. We approach everything we do with positivity and our energy is contagious.

Make Every Bite Matter

We are creating the best bites ever, without sacrificing taste, health, or the planet to do it.

Unreal Brands, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under applicable federal, state, or local law.