Job Application for Executive Assistant at Up

About Ferocia

We're the team behind Up, but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital platform for Bendigo Bank. We believe technology can empower everyone, from the advantaged to the disadvantaged, which is why Up was born.

Now, as part of the Bendigo and Adelaide Bank family, we combine the agility of a small company with the reach and stability of a major player. Together, we're carbon neutral, community-focused, and dedicated to high standards of corporate governance. Our mission? To leverage technology to help Australians move from financial stress and anxiety to a place of confidence and empowerment.

Want to join us? We'd love to hear from you

The role

We are looking for two Executive Assistants - one to support our CEO, Xavier Shay, and one to support our Head of Customer Experience, Nektarea Cameron-Smith, and our CTO, Chris Aitchison. We are early in our journey of having EAs support us, so we're excited for you to show us what we don't know - but at this stage, we anticipate the role will involve:

Diary management - using both MS Office and Google Apps suites
Managing travel arrangements - largely but not exclusively domestic
Communication with internal and external stakeholders
Board meeting preparation and logistics
Building relationships and finding networking opportunities within the EA community in the wider Bendigo Bank group
Generally ensuring your exec is at the right place, at the right time, with the right information
Bonus points if you have a great smoothie recipe - we love to start our day off with one!

You will have the opportunity to make this role your own and define what good looks like. We are looking for someone who has played in this space before, is incredibly confident in their ability to provide support to an executive, and who values the importance of clear and regular communication.

What we are not looking for is:

Someone to sit at the reception desk - we don't have one!
An office manager - we already have a great one

While needs will change according to what's on the calendar, we anticipate you'll need to be in our Melbourne CBD office 2-3 days per week on average. For this reason we can only consider candidates who currently reside in Melbourne.

What we're looking for

3+ years of demonstrated experience as an executive assistant, ideally at C-suite level
Ability to prioritise effectively and manage a calendar accordingly
You have a keen eye for detail and pick up on the little things
Superior time management and organisational skills
Extensive experience with the MS Office suite
A positive outlook, a great sense of humour, and a strong sense of resilience

About you

You have a high level of initiative and a bias towards action
You're cool and composed under pressure
High emotional intelligence and able to build rapport with stakeholders at all levels
You're impeccable with your word - when you say something will happen, it happens
Your trustworthiness with confidential information is beyond reproach

Interview process

More details will be provided on application, but all applicants will go through the same stages:

Intro chat with Toby (Recruiter) - 15 min
An interview focusing on your skills and past experience, with Meera (acting CTO) and Nektarea (Head of Customer Experience) - 60 min
An interview focusing on values alignment, with Lauren (Head of People & Culture) and Xavier (CEO) - 30 min
Reference check
Offer!

Note: while we will kick off interviews in the next week or two, the successful candidates will not start work until early-mid January 2025.

Working at Ferocia

We have a hybrid work culture where people can attend the Ferocia office as much or as little as makes sense for them, but we are currently only hiring in Melbourne (or adjacent areas) as we still value physically getting together at least a half-dozen times per year.

We offer:

A small team of passionate people
Generous leave and parental policy
Flexible working schedule
Great city office and perks (rooftop, gym and personal trainer, games…)
Budget for personal development, training, and conferences
Employee Assistance Program via Sonder
Home loan rebates for our loans (conditions apply)
Ongoing equity grants (conditions apply)

Not quite ticking every box? Throw your hat in the ring anyway! At Ferocia, we're all about shaking things up and rewriting the rules. We thrive on diversity and inclusion, and we wholeheartedly encourage you to step up and shine. Let us be the judge of your qualifications for this role – you just might surprise yourself!

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