Operations Specialist, Indirect Auto

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Indirect Auto Aftermarket Cancellation and Aged Titles teams are responsible for managing refunds for the cancellation and the follow-up of Aftermarket Products purchased at the dealership and resolution of Aged Unperfected Titles. Please note that this is an onsite role based in our Orange County office.

What You'll Do:

• Assist with the identification, submission, documentation, and follow up of aftermarket product cancellation process
• Assist with the timely and consistent follow up, research, and resolution of aged unperfected titles
• Collaborate with dealership aftermarket and title departments, along with internal teams, to ensure updates are requested, logged, and perfected titles and refunds are received
• Provide regular updates on title and aftermarket product cancellation refunds and aged title status
• Obtain and maintain support images for teams utilizing various systems and sources
• Contact Product Administrators, Dealers, and DMVs as needed
• Provide reception desk backup
• Assist with various department tasks and special assignments as assigned by the manager      
• Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
• Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
• Assist with processes involved to help manage aged unperfected title follow-up
• Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts.
• Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up               

What We Look For:

• 2+ years Dealer back office, DMV, indirect auto origination or servicing experience
• Proficiency in Microsoft suite
• Strong organization and time management skills
• Excellent verbal and written communication
• Team oriented and the ability to work collaboratively and independently as needed

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative

The compensation range of this position in Orange County, CA is USD $24.50 - $29.50/per hour. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.