Merchant Underwriter

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role: 

We're looking for a Merchant Underwriter, that will ensure merchant applications meet verification and program guidelines. We are looking for detailed-oriented individuals with a high level of integrity. In this position, you would spend your day reviewing financial and identifying documents, assisting merchants over the phone, gathering additional documents, and following up with applicants to verify financial information to decide the loan application. This is a dynamic role partnering with our merchants to provide a best-in-class experience. 

 
What You’ll Do: 

• Verify merchant application information, coordinate the collection of missing data and documentation, analyze and underwrites new merchant applications, and re-evaluate existing merchant accounts as requested by the other internal departments. 
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws. 
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities. 
• Read and interpret personal and commercial credit reports, tax returns, and/or corporate financial statements. 
• Contribute to regular staff meetings to discuss merchant accounts, trends, losses, etc. 
• Present ideas to management for continuous improvement of procedures and efficiencies. 
• Bring a flexible mindset – you will be required to adapt to changing policy and procedures on a constant basis while maintaining high-quality work. 

 
What We Look For: 

• 6+ months of small business underwriting experience or Merchant Specialist experience required 
• 1+ years of experience in a payments, financial services or related industry 
• Previous underwriting experience  
• Ability to calculate financial information and strong problem solving and analytical skills 
• Team player mentality with a high level of integrity 
• Ability to thrive in a changing and fast-paced environment  
• Detail-oriented with excellent verbal and written communication skills 
• Proficiency with Google Sheets, Tableau  

Nice to Have: 

• Knowledge of Zendesk or other CRM applications is a plus. 

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

#LI-Hybrid #BI-Hybrid

 For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.