Organizational Development Specialist

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Organizational Development (OD) Specialist role is crucial in enhancing Upgrade’s organizational effectiveness and aligning our workforce with key business strategies in the rapidly evolving financial technology sector. The OD Specialist will play a key role in driving our company's success by aligning our workforce with Upgrade’s values and objectives through impactful onboarding and developmental initiatives. 

What You’ll Do:

• Support the end to end execution and implementation of organizational development strategies that support Upgrade business objectives 
• Conduct organizational assessments to identify areas for improvement in our structure, culture, and processes
• Support the implementation of change management initiatives in support of organizational development initiatives
• Design and deliver training and other OD programming to enhance employees' onboarding and ongoing development
• Support leadership development by facilitating mentoring and coaching programs for emerging and existing leaders at Upgrade
• Utilize data analysis methodologies to evaluate the effectiveness of organizational development initiatives. 
• Synthesize data to create and present reports on key performance indicators to stakeholders and leadership 
• Work closely with L&OD Leadership, HR, management, and other departments/key stakeholders to identify and address organizational needs
• Manage the administration of programs as directed, executing on tasks such as management of class scheduling and participant rosters, sending program/session invitations, creation and management of training communications + templates, scheduling catering, post-training survey administration and data reporting on assigned programs. 

What We Look For:

• Bachelor's degree in Organizational Psychology, Human Resources, Business Administration, or a related field
• 2-4 years of experience in organizational development, preferably in the financial technology sector
• Strong understanding of organizational development trends and challenges
• Cross-functional collaboration skills
• Ability to develop, foster and maintain stakeholder relationships
• Excellent analytical and problem-solving skills
• Proficiency in data analysis and project management methodologies and tools
• Proficiency in Google Suite, including Google Slides (instructional design skills) 
• Outstanding communication and interpersonal skills
• Familiarity with financial technology platforms and systems
• Knowledge of data analysis tools and methodologies
• Understanding of project management principles
• Proficiency in Google Suite and relevant HR software systems

Nice to Have: 

• Master's degree in a related field
• Certifications in organizational development or change management
• Experience with agile methodologies and digital transformation initiatives

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.