Internal Communications Manager

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are looking for an Internal Communications Manager to highlight the exceptional work happening across Upgrade. This person will be a crucial force in enhancing communication within the organization, influencing Upgrade's internal products, brand, and written identity. This role is focused on crafting great content that can be leveraged across the organization. This is an on-site role based in our Phoenix location.
 

What You’ll Do:

• Develop original creative content aligned with brand, business needs, and strategy.
• Contribute to the development of content strategy and processes for internal communications.
• Utilize data analytics, user testing, and industry standards for informed decision-making.
• Manage internal communication channels, exploring new platforms for enhanced effectiveness.
• Integrate into operations, collaborating with internal stakeholders to stay informed.
• Define and extend Upgrade's content and voice across internal operations.
• Receive and incorporate feedback with a solutions-focused mindset.
• Lead meetings with stakeholders at all levels.
• Facilitate initiatives for employee engagement, including events and town halls.
• Take the lead on projects, providing status updates, identifying roadblocks, and forecasting future needs.
• Own end-to-end project management, adhering to best practices.
• Contribute to and maintain the evolving brand, considering content and comms as a system.
• Develop various internal and executive communications, demonstrating a deep understanding of messaging and positioning.
• Maintain an editorial calendar for routine and ad hoc communications.
• Manage two direct reports
• Take on additional responsibilities as needed

What We Look For

• 5+ years of prior experience in an Internal Communications, Public Relations, Product Development or similar executive-facing position required
• Bachelor’s degree preferred
• Experience in startup, fintech, or financial service call center environments preferred
• Self-starter and ability to thrive in a fast-paced and constantly changing environment with ease and agility
• Leadership experience
• Experience with Google Workspace, Google Analytics, Adobe Creative Suite, JIRA, Figma, Slack
• Excellent interpersonal, written communication, and presentation skills
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development 
• Paid parental leave
• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.