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Account Executive - Install Base

United States / Remote

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

  • Own the AI-first transformation of an entire industry.
    Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

  • Real traction, real scale.
    Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

  • A company where builders thrive.
    We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

  • Global team, local energy.
    With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

  • Equity and upside, not just a paycheck.
    Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY 

As an Account Executive - Install Base, you will build strategic relationships with our existing clients to drive revenue, stimulate growth and maximize client lifetime value.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

  • Grow customer accounts via new product sales and expansion of existing product and services engagements
  • Develop new pipeline opportunities within a set of named install base accounts
  • Consult existing clients on their internal process to drive change and expand the use of UpKeep’s product offerings
  • Develop, manage, and generate  expansion  pipeline through regular engagement, outreach, and partnership with customer success & implementation team 
  • Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
  • Work with Customer Success partners to ensure adoption, retention & expansion of named accounts
  • Meet or exceed monthly and quarterly revenue quota

 

EXPERIENCE  

  • 3+ years experience in account management or customer success, upselling and cross-selling, preferably in B2B SaaS
  • 1+ year of working with self-sourced or passive leads
  • Maintenance, Manufacturing, and Facilities sales industry experience a plus
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Bachelor's Degree with equivalent experience a plus

 

KNOWLEDGE 

  • Demonstrated, proven success in relationship building, pipeline management, prospecting, contract negotiation and closing customers in a high-paced sales environment
  • Proficiency with CRM applications such as Salesforce
  • Organized and detail-oriented
  • Selling solutions over the phone with persuasive closing techniques
  • Ability to work independently and as part of a team in a highly dynamic and fast paced environment
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills 

 

DESIRED BEHAVIORS 

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes. 
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance. 
  • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. 
  • Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.  
  • Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.  
  • Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.  
  • Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.   
  • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.  
  • Act as a good citizen of UpKeep.     

    

COMPENSATION

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The base pay for this role is $80,000 USD per year ($160,000 OTE).

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software.  We're defining a new category for the built world.
 
 
Learn More!
 
 
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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