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Partnerships & Community Lead

Los Angeles / Hybrid

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

  • Own the AI-first transformation of an entire industry.
    Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

  • Real traction, real scale.
    Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

  • A company where builders thrive.
    We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

  • Global team, local energy.
    With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

  • Equity and upside, not just a paycheck.
    Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY 

We’re looking for a highly connected, industry-savvy leader to own our partnerships and community strategy in the maintenance, reliability, and safety industries. This person will be the connector between UpKeep and the ecosystem of consultants, thought leaders, training organizations, and industry bodies. They’ll expand our reach through strategic partnerships, run our flagship podcast, lead our referral program, build content and education that positions UpKeep as the category leader, and represent us at top industry events.

This is a high-visibility, externally-facing role — you’ll be the face of UpKeep in the community and a trusted partner to our network.

Please note the person in this role can expect to travel up to 30% of the time.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

  • Partnership Development 
    • Identify, build, and manage strategic relationships with consultants, training companies, associations, technology partners, and other ecosystem players in maintenance, reliability, and safety.
    • Drive the strategy to identify, recruit and engage our customer advocates, manage applicants, and track member activities 
  • Community Building 
    • Grow and engage our network of industry professionals through events, webinars, LinkedIn engagement, and peer groups.
    • Develop and maintain positive working relationships with thought leaders and industry experts in the maintenance industry
  • Podcast Leadership 
    • Host and produce our industry-leading podcast, sourcing guests, crafting conversations, and amplifying distribution.
    • Align the customer storytelling strategy across UpKeep Marketing including providing the business with transparency into all available customer stories created by Field Marketing, Brand Experience and beyond
  • Referral Program Management 
    • Own and scale our partner referral program to drive pipeline and revenue, ensuring consistent communication and engagement with partners.
    • Build and lead the platform event strategy, cadence, communication champions, and programs
    • Facilitate internal and external communication before events and data management after events
  • Industry Events 
    • Represent UpKeep at conferences, trade shows, and industry gatherings, delivering presentations, moderating panels, and networking with key stakeholders.
    • Host monthly zoom meet and greets 
  • Content & Education 
    • Collaborate with marketing to create high-value, educational content (guides, webinars, courses, toolkits) that positions UpKeep as the go-to thought leader in the space.
    • Work directly with industry experts to coordinate, schedule, promote, and host 2-4 community webinars/panels per week.
    • Curate, write, build, and send the weekly community newsletter containing upcoming events, giveaways, and announcements
  • Market Intelligence 
    • Bring back insights from the field to inform product strategy, GTM plans, and competitive positioning.
    • Provide input into business requirements to update marketing automation system capabilities, data needs and related processes to improve efficiencies and drive program results

 

EXPERIENCE  

  • Bachelor’s degree
  • 7+ years of experience in partnerships, business development, community, or industry leadership roles
  • 7+ Experience working in maintenance, reliability, and safety with an existing network of relationships.
  • Familiarity with B2B marketing, community marketing

 

KNOWLEDGE 

  • Deep understanding of the maintenance, reliability, and safety industry with an existing network of relationships.
  • Able to juggle multiple projects, manage deadlines and work collaboratively in a fast-paced, highly dynamic and increasingly global environment. 
  • Rolling up your sleeves and making sure work reaches the finish line.
  • Strong presentation, communication, and networking skills — able to connect with executives, frontline teams, and industry influencers.
  • Proven track record of building partnerships that drive measurable business impact.
  • Experience hosting or producing content (podcasts, webinars, industry talks) is a strong plus.
  • Comfortable being a visible, public-facing representative of the brand.
  • Willingness to travel to events and partner meetings (30%+ travel).

 

DESIRED BEHAVIORS 

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. 
  • Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. 
  • Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. 
  • Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.  
  • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. 
  • Act as a good citizen of UpKeep.  

 

COMPENSATION

This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $165,000 - $180,000 USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software.  We're defining a new category for the built world.
 
 
Learn More!
 
 
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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