HR Generalist

About Upshop: 

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.  

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.  

Overview of the role: 

As our People Generalist, you’ll be the go-to person for core People processes such as onboarding and offboarding, People systems support, reporting and analytics, benefits and leave administration. You'll help us scale our people operations while delivering an exceptional employee experience. This is a hybrid role. 

Responsibilities: 

Onboarding & Offboarding: 

• Coordinate pre-boarding, new hire orientations, and exit processes. 

• Maintain accurate employee records and ensure compliance with internal processes. 

HR Reporting & Analytics: 

• Generate regular and ad-hoc reports (headcount, turnover, DEI, etc.). 

• Analyze HR data to support decision-making and improve HR processes. 

Benefits Administration: 

• Support enrollment, changes, and communication of employee benefits. 

• Liaise with providers to resolve employee inquiries or issues. 

Leave Management: 

• Administer leaves of absence (parental, disability, etc.), track balances, and ensure legal compliance. 

• Communicate with employees and managers on leave timelines and documentation. 

HR Systems & Data Management: 

• Maintain data integrity in our HRIS (ADP). 

• Support system updates, audits, and workflows. 

General HR Support: 

• Assist with policy administration, compliance, and employee documentation. 
• Support Immigration documentation and requests

• Support broader HR projects and initiatives as needed. 

 

Requirements:  

• 3+ years of experience in an HR Coordinator or Generalist role. 

• Strong attention to detail and ability to manage multiple priorities. 

• Experience with HRIS platforms (ADP) and data reporting tools. 

• Experience with metrics and KPIS 

• Understanding of employment laws and benefits administration is an asset. 

• Global experience an asset. 

• Comfortable in a fast-paced, dynamic environment. 

• Excellent communication and interpersonal skills. 
• Proactive, resourceful, and eager to learn and grow. 

 

Why You’ll Love This Role at Upshop 

• Make a Real Impact – You’ll play a crucial role in shaping our People function as we scale. 

• Work with A Players – Join a team of smart, driven, and collaborative colleagues. 

• Growth & Ownership – Take on big challenges, build processes from scratch, and own your function. 

• Competitive Compensation & Benefits – Including employer-matched RRSP, generous time off, career growth, etc.