Data Assurance Analyst

Overview 

Founded in 2017 and headquartered in NYC, UPSTACK is a full-service technology advisory firm that helps companies design, source, and support their business-critical IT infrastructure. Serving as an extension of their team, UPSTACK customers benefit from: 

• Technical expertise- Decades of experience architecting, implementing, and managing business-critical IT solutions 
• Ongoing support- Dedicated team providing continued assistance before, during, and after a project is initiated 
• Supplier experience- Relationships and data-driven insights from thousands of supplier transactions to help negotiate the highest-performing and most reliable solutions 

UPSTACK’s solutions expertise includes data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI solutions, private and public cloud, security, mobility, business continuity, and IoT. 

Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is dedicated to delivering exceptional customer experiences. UPSTACK serves 6,500+ customers—spanning SMB to enterprise— and manages more than $550 million in annual technology spending across various industries.

About the Role

We are seeking a detail-oriented and proactive Data Assurance Analyst to oversee and manage our Data Service Desk, focusing on data support tickets and operational efficiency. This role involves auditing and monitoring data within internal systems to ensure accuracy and compliance. You will work closely with Data Subject Matter Experts (SMEs) across UPSTACK to develop, document, and enforce data policies and standards. Additionally, you will be responsible for owning and maintaining the Salesforce Data Dictionary, ensuring it remains up-to-date and aligned with organizational needs. 

A successful individual will be detail-oriented, demonstrate exceptional organizational and communication skills, act tactically, write effectively, and display strong analytical and critical thinking skills. Our ideal candidate must be able to thrive in a fast-paced multitasking environment, that can easily adapt positively to change and rapid company growth.

Key Responsibilities

• Management and operation of Data Service Desk (data support tickets).
• Audit and monitor data in internal systems.
• Inform and document data policies and standards working closely with Data SMEs across UPSTACK.
• Own and maintain the Salesforce Data Dictionary.

Education

• Bachelor’s Degree: In Technology, Computer Science, Data Science, or a related field. This educational background provides a foundational understanding of data management, analytics, and technical problem-solving. 

Required Qualifications

• At least 2 years of experience working with Salesforce or other CRM systems, including understanding CRM data structures and integration. 
• Solid understanding of technology and computer science principles, including software development and data systems. 
• Knowledge of data analysis techniques and tools. Ability to identify patterns, trends, and data issues from various data sources. 
• Awareness of data auditing processes and practices, including techniques for ensuring data accuracy and integrity. 
• Familiarity with creating, documenting, and enforcing data policies and standards. 
• Strong math skills for data analysis, including statistical techniques and quantitative reasoning. 
• Proficiency in computer-related skills, including programming or scripting languages (e.g., SQL, Python) relevant to data management. 
• Ability to create detailed, clear, and insightful reports and presentations. Proficiency in data visualization tools and software (e.g., Tableau, Power BI) is a plus. 
• Exceptional analytical abilities to examine complex data, identify trends, and address data-related issues. 
• Excellent organizational skills to manage multiple tasks, maintain accurate documentation, and handle detailed work efficiently. 
• Strong communication skills with a customer-focused approach. Ability to clearly articulate technical concepts to non-technical stakeholders and work effectively with various teams. 
• Ability to work effectively in a cross-functional team environment, collaborating with various departments (e.g., UX/UI, Engineering, Sales) to achieve common goals. 
• Genuine interest in building and operating data auditing processes to ensure data quality and compliance. 
• Strong problem-solving skills to address data issues, propose solutions, and make data-driven decisions. 
• Ability to adapt to evolving project requirements and dynamic work environments, showing flexibility in managing changes and new challenges. 

You may not meet every requirement listed, and that’s okay! If you’re excited about this role and believe you can contribute, we encourage you to apply anyway.

Additional Requirements

• Technology Savvy: Familiarity with CRM software and digital sales tools

Salary Range

Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills. 

The salary range for this role is $45,000.00 to $55,000.00. 

Closing

UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.

UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.

At this time, UPSTACK is not sponsoring new applicants for employment authorization for this position and is seeking candidates who are currently located within the U.S.

We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at recruiting@upstack.com.