Intake Specialist (Fully Remote)

Uptiv Health: Intake Specialist (Fully Remote) About Our Company

At Uptiv Health we’re transforming the experience of infusion care for millions of Americans living with complex chronic conditions, such as Multiple Sclerosis, Crohn's Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems and insurance plans to provide holistic and personalized care that goes beyond the four walls of our state-of-the-art clinics. Become part of the groundbreaking team humanizing complex chronic care delivery.

About The Role The Intake Specialist will be part of the groundbreaking team making the future of complex chronic care delivery the way it should be - human-centered and personalized. The Intake Specialist aids in the delivery of our cost estimate function, benefits investigation and authorization process, and has a strong understanding of the medical intake process. In this key role, you’ll showcase your intake expertise, strategic planning acumen, penchant for accuracy, and problem-solving skills. 

What You’ll Do:

● Aid in the patient benefit investigation and prior authorization process; ensuring incoming referrals are processed timely and accurately - this includes working with referral sources to obtain all required documentation leading to successful authorization attainment

● Serve as a patient champion, ensuring patients understand their cost responsibilities before they are scheduled for treatment

● Serve as the face and SME of the Uptiv Health intake function; fielding questions from patients, providers, and team members

● Track, report, and escalate service issues arising from requests for authorizations or other issues that delay therapy in order to avoid delays that may interrupt therapy

 

What You’ll Need: 

● 4 years’ Intake (authorization), Medical Billing, and/or Collections experience highly preferred.

● Experience in Intake, Medical Billing, and/or Collections is required

● Keen attention to detail and experience working with payers / vendors is preferred

● Emotional intelligence, strong relational skills, and the ability to effectively communicate with referral sources, team members, and vendors in methods appropriate for the audience ● The skill to manage your resources, time, and bandwidth to deliver the most value for all stakeholders and drive referral growth and conversion

● Strong knowledge of health insurance plans, the authorization process, and requirements to convert a referral into an authorization are required

● Experience in the infusion setting (preferred)

Who You Are:

● Communicate Effectively: You are able to communicate effectively with anyone, from referral sources to payers in an accurate and tailored way to meet the audience

● Action Oriented: You readily take action on challenges, without unnecessary planning. Identifies and seizes new opportunities. You display a can-do attitude in good and bad times. Steps up to handle tough issues. You’re a go-getter, and we’re here to support you.

● Manages Complexity: You ask the right questions to accurately analyze situations and uncover root causes to difficult issues. Through acquiring data from multiple and diverse sources, you are able to make sense of complex, high-quantity, and sometimes contradictory information to solve problems.

Compensation: 

● Market competitive compensation package including salary and equity

● Flexible PTO, medical, dental, vision Conditions of your Employment

● You must be authorized to work in the United States of America

● Applicants are required to pass a comprehensive background check as a condition of employment

● This role is fully remote Equal Employment Opportunity Policy Uptiv Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.