People & Operations Manager

People & Operations Manager

Urban Golf Performance (UGP)

About UGP

Urban Golf Performance (UGP) is a premier golf performance company with a 70+ person team and five state-of-the-art locations: Austin, El Segundo, Orange County, Santa Monica, and West LA. Our team delivers a five-star client experience through integrated Golf Coaching, Fitness Training, Recovery, and Custom Club Fitting & Building.

Our Corporate Office in Irvine, CA serves as the hub for operations, finance, HR, and leadership support. This role is designed to directly support corporate functions only.

Position Summary

We are seeking a People & Operations Manager to run the HR, recruiting, and operations backbone of UGP's corporate office. This role owns the day-to-day execution of recruiting coordination, HR and payroll administration, benefits and 401(k) administration, business insurance and compliance records, system access, and office and vendor operations. Leadership retains approval and decision rights; this role makes sure the work gets done accurately and on time.

This is not an Executive Assistant or personal support role. The ideal candidate is detail-oriented, discreet, proactive, and thrives in a fast-paced, multi-location environment where precision and follow-through are essential.

This role reports to the Chief People Officer and works closely with the Head of Facilities.

Key Responsibilities

Recruiting & Hiring

• Create, post, and maintain job postings on Greenhouse and LinkedIn.
• Track applicants through each stage of the Greenhouse pipeline and keep candidate records current.
• Screen resumes and conduct phone screens and first-round interviews.
• Schedule interviews with hiring managers and directors, and collect interview feedback.
• Draft offer letters and coordinate offer approvals.
• Coordinate pre-hire steps, including background checks, and hand off new hires to onboarding.

HR & Payroll Administration

• Process ADP tasks, including new hire setup, employee changes, terminations, and PTO tracking, in support of payroll owned by leadership.
• Prepare EDD documentation and reporting.
• Run onboarding paperwork and maintain personnel files and HR compliance documentation.

Benefits & 401(k) Administration

• Upload bi-monthly Vanguard 401(k) contribution files.
• Coordinate quarterly and annual 401(k) compliance requirements.
• Process benefit enrollments and changes in Employee Navigator and support health insurance administration.

Business Insurance & Compliance

• Prepare documentation for insurance audits.
• Manage insurance renewal paperwork and certificate of insurance requests.
• Maintain the company's business insurance tracker and a calendar of renewals and deadlines.
• Track cash deposit compliance across locations and report exceptions to leadership.

IT, Systems Access & Accounts

• Provision and deactivate system logins as part of onboarding and offboarding.
• Maintain credential documentation and an access log for company systems.
• Serve as primary administrator for the company's AT&T account, including ordering, account changes, and billing.

Office & Vendor Operations

• Manage corporate office organization, supplies, and inventory.
• Research and source vendors, and coordinate with vendors and facilities on logistics.
• Coordinate logistics for corporate events, trainings, and internal meetings.

Leadership & Cross-Department Support

• Schedule meetings, prepare agendas, take notes, and manage follow-ups.
• Help prepare scheduled KPI reports and internal communications.
• Track deadlines, renewals, and internal projects across HR, Operations, and Finance.
• Take in issues that span departments or lack a clear owner and route them to the right person.
• Prepare client refund and dispute requests for leadership approval.

Qualifications

Required:

• 3–5+ years of experience as an HR coordinator, HR or office administrator, recruiting coordinator, or operations administrator.
• Recruiting experience, including posting jobs, managing candidates in an applicant tracking system, conducting interviews, and drafting offer letters.
• Hands-on experience with ADP, including onboarding, employee changes, terminations, and payroll inputs.
• Benefits administration experience, including enrollments, carrier or broker coordination, and 401(k) contribution uploads.
• Working knowledge of California employment paperwork and HR compliance, including EDD filings and new-hire documentation.
• A high level of professionalism and confidentiality with payroll, benefits, and candidate information.
• Strong skills in Google Workspace and spreadsheets, and comfort with basic system administration such as creating users and managing access.
• Exceptional organization, communication, and follow-through, with a habit of tracking deadlines so nothing lapses.
• Valid driver’s license and reliable transportation.

Preferred:

• Experience with Greenhouse or a similar applicant tracking system.
• Experience with Employee Navigator, Vanguard, or another 401(k) recordkeeper.
• Experience with business insurance renewals, audits, and certificates of insurance.
• Experience supporting a fast-paced, multi-location team in hospitality, fitness, or another service business.
• HR certification such as aPHR or SHRM-CP.

Schedule & Location

• Full-time, Monday–Friday (8-hour shifts).
• In-person role based at UGP Corporate Office in Irvine, CA.
• Occasional support for special projects as needed.
• May require minimal travel for corporate events or off-site meetings.

Compensation & Benefits

• Salary range: $65,000 – $80,000 annually, based on experience.
• 401(k) with company match.
• Health, dental, and vision insurance.
• Life insurance.
• Paid time off (up to 3 weeks).
• Parental leave.
• Professional development assistance.
• Employee discounts on apparel, clubs, and UGP services.