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Support Center Technician

Fort Worth, Texas, United States

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

 

Support Center Technician

 

Overview

US Conec is seeking a resourceful and service-oriented Support Center Technician to join our Information Technology team in Fort Worth. In this role, you’ll provide hands-on support for desktops, laptops, phones, and software across the organization. You’ll work closely with internal teams to maintain hardware, troubleshoot systems, and ensure smooth day-to-day operations. If you enjoy solving problems, supporting users, and working across departments, this is a great opportunity to make a meaningful impact.

 

Responsibilities

  • Install, configure, maintain, and repair desktops, laptops, desk phones, and mobile devices
  • Document procedures for installation, optimization, testing, and tuning of user systems
  • Follow industry standards and facility protocols for software installation and maintenance
  • Provide user support for a variety of software applications
  • Monitor and maintain local backups for individual systems and devices
  • Support specialized hardware and software needs across departments (R&D, Manufacturing, Metrology)
  • Maintain preventive maintenance programs for workstations, servers, and network equipment
  • Add and maintain scanners, copiers, and printers (local and networked)
  • Assist with key systems including wireless networks, structured cabling, VOIP/telecom, A/V setups, and digital communication boards
  • Train users on proper use of personal computer programs and software packages
  • Evaluate and recommend software and equipment to meet business needs

 

Must Haves

  • A+ Certification or equivalent hands-on experience
  • Experience in workstation maintenance and troubleshooting
  • Familiarity with Microsoft Windows and Server platforms
  • Strong multitasking and prioritization skills
  • Excellent communication and teamwork abilities

 

Nice to Haves

  • Associate or bachelor’s degree in computer science, Engineering, or related field
  • Proven experience in a Support Center or help desk environment
  • Familiarity with Microsoft network structures and protocols

 

What We Offer

  • Competitive compensation with performance-based incentives
  • Comprehensive health, dental, and vision insurance plans
  • Paid time off and holidays to support work-life balance
  • 401(k) retirement savings plan with employer match
  • A collaborative, innovation-driven culture
  • Opportunities for professional development and cross-functional learning
  • Inclusive workplace with reasonable accommodations for qualified individuals

 

 

 

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. 

 US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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