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Engineering Trainer – Product Applications & Customer Success

Hickory, North Carolina, United States

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

 

Engineering Trainer – Product Applications & Customer Success

 

Overview

US Conec is seeking an energetic Engineering Trainer to join our team in Hickory, NC. In this role, you’ll design and deliver hands-on and virtual training programs that empower global customers to master the assembly, operation, and troubleshooting of our cutting-edge connector solutions. You’ll blend technical expertise with engaging delivery to ensure customers gain confidence and success with our products.

 

Responsibilities

  • Lead in-person and virtual training sessions on connector assembly, product use, and troubleshooting
  • Create and update training materials including technical guides, interactive modules, videos, and lab exercises
  • Maintain the training lab—tools, fixtures, and equipment—to ensure readiness for every session
  • Coordinate logistics for onsite and remote trainings to deliver a seamless customer experience
  • Provide post-training support, follow-up coaching, and performance checks
  • Collaborate with R&D and product teams to stay current on new releases, features, and applications
  • Assist with lab experiments, product evaluations, and process improvements as needed

 

Must Haves

  • Bachelor’s degree in engineering, Technical Education, or a related field (preferred)
  • Minimum 2 years of experience in a professional, customer-facing technical role
  • Exceptional communication skills—clear, engaging presenter both virtually and in person
  • Ability to translate complex technical concepts into simple, memorable learning experiences
  • Hands-on comfort working in lab environments with precision tools
  • Strong interpersonal skills and a customer-focused mindset
  • Willingness to travel domestically and internationally (15%)

 

What We Offer

  • Competitive base salary with performance-based bonus potential
  • 4 weeks of PTO to relax and recharge
  • Health, dental, and vision plans to support you and your family
  • 401(k) retirement savings plan with employer match and planning resources
  • A collaborative, team-based culture that fuels innovation
  • Paid holidays and employee recognition programs to celebrate your achievements
  • Community engagement and STEM outreach opportunities to give back locally

 

 

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. 

 US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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