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Support Center Technician

Hickory, North Carolina, United States

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

Overview

The IT Support Specialist provides comprehensive technical support for desktop, laptop, phone, software, and networking systems across the organization. This role ensures reliable day-to-day IT operations while collaborating with internal teams to support Active Directory, servers, access control, and security systems in a fast-paced manufacturing and engineering environment.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, desk phones, and related hardware and software
• Deploy, document, test, optimize, and support standardized workstation configurations
• Provide end-user support for business applications, operating systems, and network connectivity issues
• Support Microsoft Windows and Windows Server environments following industry best practices
• Maintain local and offsite backup systems to ensure data integrity and availability
• Administer and support user accounts, permissions, and access within Active Directory
• Develop and execute preventive maintenance programs for workstations, servers, and network equipment
• Install and maintain network-connected devices including printers, scanners, and copiers
• Assist employees in the effective use of software tools and systems to improve productivity
• Evaluate and recommend hardware and software solutions aligned with business needs
• Escalate complex hardware or infrastructure issues to vendors or service providers as appropriate
• Maintain accurate documentation of systems, configurations, and support activities

Must Haves

• A+ Certification or equivalent hands-on technical experience
• Experience supporting and maintaining desktop and workstation environments
• Current experience with Microsoft Windows and Windows Server platforms
• Proven troubleshooting experience in a help desk or support center environment
• Strong multitasking and prioritization skills in a dynamic setting
• Excellent communication and interpersonal skills with a customer-focused mindset
• Ability to work effectively both independently and as part of a collaborative team

Nice to Haves

• Familiarity with Microsoft network infrastructure and domain environments
• Experience supporting backup systems and disaster recovery processes
• Exposure to access control or physical security systems
• Experience in a manufacturing or engineering-focused organization

 

What We Offer

  • Competitive base salary with performance-based bonus potential

  • 4 weeks of PTO

  • Health, dental, and vision plans

  • 401(k) retirement savings plan with employer match and planning resources

  • Collaborative, team-based culture that fuels innovation

  • Paid time off, holidays, and employee recognition programs celebrating your achievements

  • Community engagement and STEM outreach opportunities to give back locally

 

 

 

 

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. 

 US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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