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Intern - Customer Service- Summer 2026

Hickory, North Carolina, United States

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.

Role Overview

Are you energized by solving problems, improving processes, and helping customers succeed? As a Customer Service Intern, you’ll gain hands‑on experience supporting a fast‑paced, high‑growth organization while learning how data, systems, and workflows come together to deliver an exceptional customer experience. You’ll work closely with our Customer Service, Operations, and Planning teams to explore how real customer interactions translate into measurable business impact.

What You’ll Do

  • Stress‑test existing Customer Service workflows to identify gaps or inefficiencies
    • Analyze customer mix and document trends that influence service requirements
    • Identify, document, and investigate friction points within the customer service process
    • Support data‑driven improvements that enhance responsiveness and accuracy
    • Assist in evaluating Customer Service KPIs and exploring ways to improve performance
    • Collaborate with cross‑functional teams to understand how product flow and scheduling impact customers

Projects You May Work On

  • Mapping current workflows and recommending improvements to reduce friction
    • Building a data‑driven profile of the customer base to support segmentation and service strategy
    • Prototyping new processes or tools that improve communication and throughput
    • Supporting initiatives that streamline order management, documentation, or information flow

Skills You’ll Develop

  • Process‑thinking and workflow mapping
    • Organizational and prioritization skills
    • Understanding of Customer Service KPIs and how they impact business outcomes
    • Practical experience with process improvement methods
    • Exposure to data analysis, systems navigation, and cross‑functional communication
    • Insight into manufacturing flow, scheduling, and how operations support end‑user requirements

Who We’re Looking For

  • Students majoring in Business, Operations, Analytics, or related fields
    • High‑energy, driven individuals with strong customer instincts
    • Confident, assertive communicators who enjoy fast‑paced environments
    • Creative thinkers who can look beyond the obvious and challenge the status quo
    • Comfortable working with numbers, systems, processes, and data
    • Interested in learning how service, operations, and manufacturing intersect
    • Preferably students approaching graduation and exploring long‑term growth opportunities

Apply your curiosity, energy, and problem‑solving skills to help elevate the customer experience while gaining a deeper understanding of how a world‑class manufacturing organization operates

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do. 

 US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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