Medical Billing Specialist

Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.

Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more.

We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.

We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.

Learn more about us in TechCrunch here and read about our recent Series A here.

About the Role

As a critical member of our Revenue Cycle Management team, you’ll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating step in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters — getting the treatment they need —instead of worrying about whether they can afford it.

You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.

This role is full-time and open to remote or in Nourish’s NYC office.

Key Responsibilities:

• Provide support to Nourish clients that have questions about insurance coverage, status of their claims, billing, etc
• Investigate any claims that come back with issues (e.g., denials) and determine / execute next course of action
• Assist in the claim submission process, ensuring that claims have the necessary required information and are released in a timely manner
• Work with insurance companies to better understand coverage for specific clients
• Assist in collection of out-of-pocket charges for patients and handle any issues that arise
• Identify areas for improvement in our existing workflows and propose solutions to work more efficiently
• Lead larger scale billing investigations (e.g., reviewing denials across an insurance payer)

You’ll love this role if:

• You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
• You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, which means never being concerned about insurance coverage or surprise bills. You empathize with our clients and their desire (and often need) to get affordable care.
• You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
• You are detailed-oriented and organized. You understand that billing and revenue operations have a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.
• You seek out opportunities to take ownership and problem solve. Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.
• You don’t like to settle for ‘good enough’. You proactively identify areas for improvement within current revenue processes and tools and suggest changes when you think they could be better.

We’d love to hear from you if:

• You have 2+ years industry experience in billing, revenue operations, or insurance operations roles, including previous exposure to large health insurance payers
• You have 2+ years experience at healthcare startups and you thrive in a fast-moving environment
• You love problem-solving and get fulfillment from finding creative solutions to tough problems
• You enjoy investigating issues by digging into insurance data (e.g., in denied claims) and identifying patterns that can help us prevent similar issues in the future
• You consider attention to detail to be one of your greatest strengths and can stay organized when you have many workflows to manage and complete
• You’re comfortable working with a variety of team members (e.g., our patients, insurance companies, our internal team) and have strong verbal & written communication skills
• You are tech-savvy and open to learning and using new technologies
• You enjoy new challenges and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise
• You enjoy proactively coming up with solutions when you notice inefficiencies
• You are comfortable working with data, including using tools such as Google Sheets and Excel to conduct basic analyses

Please note that you must be legally authorized to work in the U.S. for this position. 

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