Billing & Collections Manager

🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And after you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

🤑 Finance Team at User Interviews

The Finance team at User Interviews is expanding fast, and has grown to 10 team members! You’ll be joining a highly collaborative team that will continue to grow, and you’ll regularly partner with other departments at the company (including Data & Analytics, Revenue, Customer Success, Operations, Legal and others).  

🚀 What you’ll do

As the Billing & Collections Manager you’ll oversee UI’s Billing department. You’ll manage the daily operations and professional development of the Billing and Collections team, identify gaps and inefficiencies in processes, and lead the design and implementation of process improvements in coordination with other departments. You’ll be instrumental in shaping the long term goals and strategy for the Billing department, while also spending some of your time jumping in to address complex billing questions and issues and providing day-to-day coaching to the team.

The Billing & Collections Manager will make deep connections across the company and with key external stakeholders, and will report directly to the VP of Finance.


💡 Responsibilities

• Oversee a team of analysts in order to ensure all department functions are carried out in accordance with established policies
• Partner within the team and across departments on special projects including new systems implementations and optimizing existing systems
• Partner with Revenue, Customer Success, and Operations teams to ensure shared processes are operating efficiently
• Coach and develop five direct reports and provide them with career growth opportunities
• Identify and address gaps or inefficiencies in processes and controls and lead initiatives to address and resolve those gaps
• Partner with the VP of Finance to develop and execute on the long term strategy and goals for Billing and Collections 
• Directly assist as needed to resolve complex billing issues and questions
• Ensure team policies and documentation are kept up-to-date  


✨ Minimum Qualifications

• Bachelor’s degree in business administration, accounting, finance, or related field, or equivalent experience
• 7+ years of experience in a billing role with 2+ years of experience leading a billing team at a SaaS company or similar industry with a fast-paced environment
• Strong attention to detail 
• Totally comfortable in G Suite
• Proficient in Excel - you nerd out on those keyboard shortcuts
• Strong problem solving capabilities
• A quick study who picks up new systems with ease
• Experience as a people manager and overseeing/reviewing the work of others
• Strong sense of urgency and can manage competing priorities
• Excellent communication skills
• Candidates must be located in the United States and authorized to work without any Visa sponsorship.


✚ Bonus points

• Proficiency in Chargebee or similar billing systems
• Experience with Salesforce
• Experience leading new system implementations
• Experience working at a tech company and/or start-up is strongly preferred


🤑 Benefits

• Competitive Salary, starting at 80K+
• Annual Performance Bonus
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month work-from-home stipend
• $250 annual learning & development stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat


💚 Why Join Us

• We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 
• User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.
• On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
• We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.