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Lead Technical Consultant
Remote - US
As a Lead Technical Consultant, you will serve as a senior delivery leader in the Professional Services organization, playing a critical role in designing, implementing, and scaling enterprise solutions on the Ushur platform. You will not only guide the successful onboarding of customers but also mentor junior consultants, shape best practices, and partner cross-functionally with Product, Engineering, and Customer Success teams.
This role is ideal for someone with strong technical depth, consultative experience, and a passion for driving business value through enterprise-grade solutions. You will operate as a trusted technical advisor to customers while ensuring solution quality, delivery efficiency, and long-term customer success.
What You'll Do
- Lead the end-to-end implementation of complex customer solutions, from discovery and design to deployment and post-launch support
- Architect and develop scalable, reusable automation solutions using Ushur’s no-code/low-code platform, ensuring alignment with customer business goals
- Own key customer relationships from a technical delivery standpoint and act as a strategic partner in driving adoption and expansion
- Collaborate with Account Executives, CSMs, and Solutions Architects to define scope, level of effort, and technical strategy
- Develop internal delivery frameworks, reusable implementation assets, and standardized solution patterns to scale PS operations.
- Provide technical mentorship to Technical Consultants and support their development through knowledge-sharing and coaching
- Promote technical standards and enablement for all stakeholders through mentorship and documentation.
- Partner with Product and Engineering to relay customer feedback, shape roadmap priorities, and enhance solution capabilities.
- Lead troubleshooting efforts during escalations and guide root-cause analysis of solution or delivery issues
What You Bring
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- 8+ years of experience in leading technical solution delivery within SaaS and consulting organizations, specializing in enterprise implementations through Professional Services and Solutions Consulting.
- Proven experience leading implementation projects in a Professional Services or Solutions Consulting capacity
- Deep understanding of cloud services (preferably AWS) and API-based integrations
- Proficiency in scripting or development languages such as JavaScript or Python
- Strong verbal and written communication skills with a track record of presenting to technical and executive audiences
- Passion for technology, curiosity for innovation, and desire to work in a fast-paced, high-growth SaaS environment
- Professional certifications (e.g., AWS Solutions Architect, PMP, Scrum Master, Salesforce Certified)
- Background in regulated industries (healthcare, insurance, financial services, etc.)
- Expertise in process automation, RPA, or AI/ML technologies
- Strong understanding of security and compliance standards (HIPAA, SOC 2, GDPR, etc.)
- Hands-on with REST APIs, microservices architectures, or cloud-native platforms
$140,000 - $160,000 a year
The pay range for this position is $140,000- $160,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
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